BRIANA EVANS
Baton Rouge,Louisiana
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response.
Well-qualified Leasing with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Fast learning of any system with proper training .
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leasing Consultant Temp Worker
Harbor Group Management Company
06.2025 - Current
- Assisted in maintaining cleanliness and organization of assigned areas to enhance operational efficiency.
- Supported team members by handling routine tasks effectively and adapting to changing work demands.
- Answered multi-line phone system, directing calls to appropriate departments with professionalism.
Leasing Consultant Temp Worker
Rampart Management
06.2025 - Current
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Leasing Consultant
InterSolutions
02.2025 - Current
- Conducted property tours, highlighting amenities and addressing tenant inquiries effectively.
- Managed lease applications and documentation to ensure compliance with company policies.
- Collaborated with maintenance team to resolve tenant issues promptly, enhancing resident satisfaction.
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
Data Technician
Cox Communications
07.2021 - 09.2024
- Assessed data integrity and accuracy within various databases
- Adapted quickly to new software tools and systems for data management
- Troubleshot complex issues within databases, providing prompt resolutions that minimized downtime impacting business operations.
Front Desk Receptionist
Springhill Suites By Marriott
05.2021 - 08.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Utilized reservation management systems to streamline bookings and optimize occupancy rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Desk Receptionist
Fairfeild Inn and Suites by Marriott
01.2018 - 03.2021
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Trained new reception staff on procedures and customer interaction protocols effectively.
- Collected room deposits, fees, and payments.
Education
No Degree - Criminal Justice
Baton Rouge Community College
Baton Rouge, LACertification - Dental Assistant
Medical Training College
Baton Rouge, LA02-2013
High School Diploma
McKinley High School
Baton Rouge, LA05-2011
Skills
- Proficient in organizing tasks
- Prioritization and scheduling
- Thirteen years of data entry experience
- Customer service proficiency
- Experienced in utilizing CRM systems
- Lease renewals
Certification
Certified Dental Assistant (2013)
Timeline
Leasing Consultant Temp Worker
Harbor Group Management Company
06.2025 - Current
Leasing Consultant Temp Worker
Rampart Management
06.2025 - Current
Leasing Consultant
InterSolutions
02.2025 - Current
Data Technician
Cox Communications
07.2021 - 09.2024
Front Desk Receptionist
Springhill Suites By Marriott
05.2021 - 08.2023
Front Desk Receptionist
Fairfeild Inn and Suites by Marriott
01.2018 - 03.2021
No Degree - Criminal Justice
Baton Rouge Community College
Certification - Dental Assistant
Medical Training College
High School Diploma
McKinley High School
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