Kam'ron Shannon
Richmond,TX
Summary
Results-driven Healthcare Scheduling Consultant with extensive experience at Oracle and a strong foundation in customer service and sales. Expertise in optimizing patient access and provider scheduling workflows, leading to enhanced efficiency, reduced wait times, and improved care delivery. Recognized for building strong rapport with clients and delivering high-quality service that supports organizational success. Collaborative team player with a positive demeanor, passionate about cultivating partnerships and driving business growth through process optimization and data-driven insights.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Consultant
Oracle
Austin, TX
08.2022 - 03.2026
- Led workshops to collect clinical data and enhance scheduling systems. Developed comprehensive demonstrations to address complex client inquiries. Fostered proactive communication to resolve client concerns and elevate satisfaction levels.
- Designed comprehensive data collection workbooks to serve as definitive documents, fostering collaboration among clinical and administrative teams to optimize workflow and scheduling processes.
- Engaged with cross-functional consulting teams, such as registration and patient accounting, to maintain alignment of revenue cycle operations with strategic objectives and regulatory guidelines.
- Assisted in evaluating scheduling operations to identify areas for improvement and enhance patient satisfaction. Supported training programs and troubleshooting activities to facilitate effective use of scheduling tools and systems.
- Coordinated efforts with various departments to achieve on-time project completion while navigating high-pressure client settings.
Homeownership Advisor Trainee
Caliber Home Loans
Houston, TX
01.2021 - 03.2021
- Registered NMLS ID #2091061
- Shadowed senior team members to learn all related jobs.
- Enhanced training efficiency by collaborating with supervisor and team members to solicit feedback and provide constructive insights.
- Engaged in professional development courses to acquire comprehensive insights into industry practices and procedural techniques.
- Facilitated high training efficiency by recording detailed notes and seeking clarification through targeted questions.
- Achieved a robust network of real estate agents, credit repair companies, and legal experts through proactive relationship building. Enhanced business opportunities by leveraging partnerships for client acquisition and service expansion. Drove collaboration among industry professionals to maximize referral potential.
Personal Banker
First Community Credit Union
Missouri City, TX
09.2019 - 01.2020
- Engaged with new clients to build trust and promote ongoing satisfaction and loyalty.
- Oversaw vault responsibilities to ensure secure handling of large monetary deposits for ATM services.
- Enhanced customer engagement by effectively upselling and promoting banking products and financial services to maximize sales.
- Executed daily processing of customer financial service requests, ensuring accuracy in reissuing statements, ordering checks, and maintaining up-to-date personal information in database.
- Developed networking strategies to attract new clients and encourage existing clients to broaden investment opportunities.
- Elevated branch performance and revenue by refining sales methodologies and boosting overall productivity metrics.
- Partnered with management to analyze and implement sales strategies that drive branch growth and elevate customer satisfaction.
- Developed innovative financial solutions that addressed customer needs and enhanced competitive advantage.
Sales/Wireless Specialist
T-ROC
Manhattan, KS
10.2018 - 05.2019
- Delivered frequent product demonstrations, enhancing knowledge of customers and employees regarding current devices and technology trends.
- Coordinated and organized appointments for potential clients seeking to acquire new phones or enhance their current devices.
- Evaluated customer needs for cellular phones by engaging in open dialogue, highlighting product benefits and drawbacks, and providing comprehensive ratings information.
- Facilitated efficient processing of payments and purchases for new equipment to enhance operational workflow.
- Managed social media marketing efforts and established advertising protocols to drive audience interaction.
- Streamlined follow-up processes to ensure consistent and high-quality customer service delivery.
- Maintained a track record of meeting and exceeding monthly sales targets through strategic client engagement.
- Recognized as Sales Champion within five months, demonstrating exceptional sales performance and commitment.
Education
Bachelor of Science -
Kansas State University
Manhattan, KS05.2017
Skills
- Skilled in building relationships
- Innovative thinking
- Attentive listening abilities
- Professional call handling
- Proficient in organizing tasks
- Persuasive communicator
- Self-driven professional
- Team collaboration expertise
- Responsive to evolving circumstances
- Digital marketing strategies
- Brand development
- Financial transaction handling
- Timely issue resolution
- Sales skills
- Collaborative teamwork
Certification
Certified Revenue Cycle Representative (CRCR)
Timeline
Associate Consultant
Oracle
08.2022 - 03.2026
Homeownership Advisor Trainee
Caliber Home Loans
01.2021 - 03.2021
Personal Banker
First Community Credit Union
09.2019 - 01.2020
Sales/Wireless Specialist
T-ROC
10.2018 - 05.2019
Bachelor of Science -
Kansas State University
Activities
Co-Founder of Emerging Men Program
- Provided leadership and mentorship to inner city high school students in Kansas City, MO and Junction City, KS
- Motivated students to do well and stay in school and showed kids that there is more to life than at-risk behavior
- Provided a safe haven for kids to open up and discuss their problems
- Provided after school extracurricular activities to youth, such as recreational sports games, community service, leadership seminars, character building activities and assistance with college applications