Briana Flotte
Odessa,TX
Summary
Dynamic receptionist with proven expertise in customer service and front desk operations from Coiffures Hair Designs. Excelled in greeting clients, streamlining appointment systems for increased efficiency, and enhancing client satisfaction. Skilled in inventory management and relationship building, demonstrating attention to detail and a knack for creating welcoming environments. Achieved significant improvements in client wait times.
Overview
1
1
year of professional experience
Work History
Receptionist
Coiffures Hair Designs
12.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Odessa High School
1301 Dosty N Odessa, TX 79763 United States Skills
- Customer/Client relations
- Greeting and seating clients
- Front desk operations
- Customer service
- Attention to detail
- Relationship building
- Inventory management
Languages
Spanish
Professional Working
Timeline
Receptionist
Coiffures Hair Designs
12.2023 - 09.2024
Odessa High School
Similar Profiles
Keira WestraKeira Westra
Head Salon Receptionist at Reflections Hair DesignsHead Salon Receptionist at Reflections Hair Designs
CeCe LeihmannCeCe Leihmann
Hairstylist/Hair Salon Owner at Hair Designs by CeCeHairstylist/Hair Salon Owner at Hair Designs by CeCe
Cristina-Maria MogaCristina-Maria Moga
Esthetician at Artistic Designs Hair SalonEsthetician at Artistic Designs Hair Salon