BRIANA FLYNN
Denver,CO
Summary
Diligent professional with a strong background in advocating for practice improvements. Proven track record of implementing effective strategies and driving positive outcomes for both clients and organization. Demonstrated ability to communicate complex issues clearly and collaborate with multidisciplinary teams.
Overview
5
5
years of professional experience
Work History
Senior Practice Advocate
OrthoFi
06.2023 - Current
- Maximizes team knowledge and productivity by effectively training, monitoring, and directing employees in application of best practices and protocols.
- Monitors call quality and provides individual constructive feedback to enhance performance and address areas in need of improvement.
- Develops strong relationships with clients, facilitating trust and open communication during the claims and eligibility process.
- Collaborates with cross-functional teams to expedite complex claims investigations and resolutions.
- Provides exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Maintains detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Multi-task and navigates multiple systems including Salesforce, JIRA and Slack while maintaining a volume of inbound and outbound calls from practices and patients.
Customer Service Sales Specialist
Virgin Experience Gifts
05.2022 - 06.2023
- Managed bookings, calendar updates, and schedules for customers in a timely manner.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Built trusting relationships with clients through open and honest communication.
Administrative Assistant
Boulder Property Management
09.2021 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management. Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Lead Sales Specialist
Victoria's Secret
11.2020 - 09.2021
- Drove sales through engagement of customers, suggestive selling, and product knowledge.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Led improvement of sales by planning, marketing, and changing strategies and store design.
- Trained new hires on best practices for achieving success in the role of Sales Specialist.
- Initiated process improvements within the team, leading to higher productivity levels and increased efficiency.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Bachelor of Science - Public Management & Policy, Pre-Law
The University of Arizona
Tucson, AZ05-2020
Skills
- Organizational & Leadership Skills
- Teamwork & Collaboration
- Salesforce
- Scheduling & Calendar Management
- Zendesk & Live Chat Support
- MS Office & Excel
- Project Management
- Client Representation and Advisement
Timeline
Senior Practice Advocate
OrthoFi
06.2023 - Current
Customer Service Sales Specialist
Virgin Experience Gifts
05.2022 - 06.2023
Administrative Assistant
Boulder Property Management
09.2021 - 05.2022
Lead Sales Specialist
Victoria's Secret
11.2020 - 09.2021
Bachelor of Science - Public Management & Policy, Pre-Law
The University of Arizona
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