Briana Franklin
Philadelphia,PA
Summary
Highly motivated, focused, and energetic Healthcare IT Professional with over 6 years experience in supporting software and hardware systems. Extensive experience in the EMR/EHR Field, effective communicator with customers of varying degrees of technical knowledge, strong data analytic skills, with a passion for resolving complex problems. Seeking a challenging career opportunity to utilize my technical and organizational skills and improve the systems and operations of a growing company.
Overview
10
10
years of professional experience
Work History
Medical Assistant – Lead
Dedicated Senior Medical Center- Mayfair
01.2022 - Current
- ABI, Osteoporosis Risk Assessment, Atrial Fibrillation and Blood Sample and Test
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Gained extensive knowledge in data entry, analysis and reporting.
- Resolved problems, improved operations and provided exceptional service.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Oriented and trained new staff on proper procedures and policies.
Event Coordinator Assistant
Seating In Style – Event Planning
01.2014 - Current
- Assist with coordinating details of events such as weddings, birthdays, anniversaries, charity events, and surprise parties
- Visit venue to plan layout of seating and decorations
- Keep inventory of supplies
- Onsite attendee at events.
Implementation Specialist
Quest Diagnostics
11.2019 - 01.2022
- Manage all aspects of Implementation. Assessed project scope to confirm details and understand customet expectations in advance.
- Researched and identified solutions to technical problems.
- Manage systems deployments and provide post-implementation support
- Assists external clients in the implementation of technical systems, software, hardware and solutions
- Define and execute on delivery and implementation plans; tests and troubleshoots final system setups
- Provide training and end-user support during and after the implementation process
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
- Created user accounts and assigned permissions.
EMR System Analyst
Axia Women's Health
07.2017 - 11.2019
- Support existing and new EMR features on training, go-live and enhancements as appropriate
- Paid attention to detail while completing assignments.
- Plans, documents and executes EMR features and functionality as per vendor requirements
- Ran Ad Hoc reports to determine points of optimization.
- Works with IT to coordinate troubleshooting and repair to hardware related issues as they arise
- Supports testing of EMR functionality and participates in the analysis and potential implementation of new ancillary software related to the EMR
- Provides training to office Super Users on EMR functionality
- Coordinates priorities for projects and issue resolution for the EMR.
EHR Support Specialist Trainer
Philly Fight
04.2016 - 06.2017
- Created and oversaw WB and IL training programs for operations.
- Optimized workflow efficiencies by customizing EHR configurations according to department-specific requirements.
- Improved EHR system functionality by providing comprehensive support and troubleshooting for endusers.
- Analyzed and evaluated training effectiveness and program outcomes.
- Collaborated with cross-functional teams to develop effective solutions for complex EHR-related challenges.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Provided Go-Live and Post Go-Live Support.
Education
Associates Degree in Healthcare Technology -
Lincoln Tech Institute
Philadelphia, PA01.2016
Diploma -
Frankford High School
Philadelphia, PA01.2011
Skills
- Workflow Analysis
- Documentation And Reporting
- Proficient in Microsoft Office
- Organizational Skills
- Root Cause Analysis
- Troubleshooting
- Analytical and Critical Thinking
- Adult Learning Principles
- System Configuration
- Course Materials Development
References
Available upon request
Timeline
Medical Assistant – Lead
Dedicated Senior Medical Center- Mayfair
01.2022 - Current
Implementation Specialist
Quest Diagnostics
11.2019 - 01.2022
EMR System Analyst
Axia Women's Health
07.2017 - 11.2019
EHR Support Specialist Trainer
Philly Fight
04.2016 - 06.2017
Event Coordinator Assistant
Seating In Style – Event Planning
01.2014 - Current
Associates Degree in Healthcare Technology -
Lincoln Tech Institute
Diploma -
Frankford High School
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