Briana Glenn
Salado,Texas
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated banking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dynamic individual with hands-on experience in banking and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
Work History
Personal Banker III
Cadence Bank
05.2022 - Current
- Cultivated customer relationships to enhance satisfaction and retention.
- Provided tailored financial solutions to meet individual client needs.
- Analyzed account activity to identify opportunities for cross-selling services.
- Facilitated loan applications by gathering necessary documentation and guiding clients through processes.
- Promoted financial products by maintaining excellent service offering knowledge.
- Cross-sold bank products and services to meet customer needs and provide options.
Customer Relationship Consultant
US Bank NA
12.2018 - 04.2021
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
Bridal Manager
Bed Bath & Beyond
05.2013 - 12.2018
- Led bridal team in delivering exceptional customer service and personalized consultations.
- Trained and mentored staff on bridal trends, product knowledge, and sales techniques.
- Provided exceptional customer service, resulting in repeat business and numerous referrals from satisfied clients.
- Led team of consultants to exceed monthly sales targets through consistent coaching and motivation.
Teller Coordinator
US Bank NA
04.2006 - 07.2011
- Coordinated daily teller operations to ensure adherence to compliance and regulatory standards.
- Trained and mentored new tellers, enhancing team performance and customer service skills.
- Streamlined cash handling processes, improving efficiency and reducing discrepancies in transactions.
- Implemented best practices for risk management, minimizing exposure to fraud and operational losses.
- Identified potential fraudulent activities, protecting the bank''s assets through diligent monitoring of transactions.
- Increased accuracy in transaction processing by conducting thorough audits and reconciliations.
Education
High School Diploma -
Santana High School
Santee, CASkills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Positive attitude
- Cash handling
- Attention to detail
- Banking policies and procedures
- Account maintenance
- Loans
- Transaction processing
- Cross-selling products
- Teller support
- Cross-selling and upselling
Timeline
Personal Banker III
Cadence Bank
05.2022 - Current
Customer Relationship Consultant
US Bank NA
12.2018 - 04.2021
Bridal Manager
Bed Bath & Beyond
05.2013 - 12.2018
Teller Coordinator
US Bank NA
04.2006 - 07.2011
High School Diploma -
Santana High School
Similar Profiles
JACOB COLTONJACOB COLTON
Branch Operations Leader at Cadence BankBranch Operations Leader at Cadence Bank
Kaleigh MosleyKaleigh Mosley
Branch Manager Vice President at Cadence BankBranch Manager Vice President at Cadence Bank
Brionna PenroBrionna Penro
Customer Service Representative at Cadence BankCustomer Service Representative at Cadence Bank
Geronimo SotoGeronimo Soto
Apprentice Electrician at solo trade servicesApprentice Electrician at solo trade services
Andrea MatlAndrea Matl
Licensed Real Estate Agent at Cloud Real EstateLicensed Real Estate Agent at Cloud Real Estate