Briana Gomez

• Led team in daily operations, ensuring adherence to safety protocols and efficient workflow management.
• Trained new employees on procedural best practices and operational standards to enhance team performance.
• Streamlined package sorting processes, resulting in improved delivery times and customer satisfaction.
• Monitored inventory levels, coordinating with management to optimize stock levels and reduce delays.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Led by example, demonstrating commitment and professionalism that inspired team members to excel.
• Conducted thorough market research to guide strategic decisions and maintain competitive advantage.

• Operated conveyor systems to facilitate efficient package movement.
• Followed safety protocols to maintain a secure working environment.
• Loaded and unloaded packages with attention to detail and care.
• Conducted quality checks on incoming and outgoing shipments.
• Collaborated with team members to ensure timely package processing.
• Adapted quickly to changing priorities and workflow demands.

Contributed to increased productivity by working effectively in high-pressure situations.

• Provided exceptional customer service to guests, addressing inquiries and resolving issues promptly.
• Managed front desk operations, ensuring smooth check-in and check-out processes for all guests.
• Coordinated room assignments, balancing guest preferences with hotel occupancy levels effectively.
• Utilized property management system to update reservations, track availability, and process payments accurately.
• Trained new staff on front desk procedures and best practices for guest interactions and service excellence.
• Monitored inventory of lobby supplies and amenities, ensuring adequate stock levels were maintained consistently.
• Collected room deposits, fees, and payments.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

• Assisted customers in selecting products, providing tailored recommendations to enhance shopping experience.
• Managed inventory levels, ensuring stock availability for high-demand items through systematic replenishment.
• Executed visual merchandising strategies, creating appealing product displays to drive customer engagement.
• Processed transactions efficiently, maintaining accuracy in cash handling and customer service interactions.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.