Briana Gonzalez
Thousand Oaks,CA
Summary
Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Food Service Worker
California Fish Grill
10.2022 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Processed customer payments and balanced cash drawers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Met customer service goals and exceeded customer expectations
- Processed customer orders and accurately handled payment transactions
- increased upsells by 10%
Food Service Worker
Coldstone Creamy
12.2021 - 10.2022
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments and balanced cash drawers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Monitored food quality and freshness throughout day.
- Set up and broke down food service lines quickly to maintain service flow
Education
Associate of Arts - Theater Arts
Moorpark College
Moorpark, CA05.2024
Skills
- Attentive Service
- Upselling Strategies
- Providing Feedback
- Persuasive Selling
- Customer Assistance
- Hospitality and Accommodation
- Professional telephone demeanor
- Creative problem solving
- Receiving support
Languages
Spanish
Full Professional
Timeline
Food Service Worker
California Fish Grill
10.2022 - Current
Food Service Worker
Coldstone Creamy
12.2021 - 10.2022
Associate of Arts - Theater Arts
Moorpark College
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