Briana Gonzalez
Customer Service
Downey,United States
Summary
Bilingual- Spanish/English RHIT with over 9 years of experience providing quality and exceptional customer service. Diligent, hard- working, dedicated, and detail oriented with strong organizational skills. Work well under pressure and possess a natural ability to multi-task efficiently. A self-starter with both an enthusiastic approach and a patient nature. Well qualified to handle a full range of customer service needs.
Good time management and excellent communication skills both verbal and written. A true team player who's willing to go above and beyond.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Election Assistant II
Los Angeles County
08.2023 - 03.2024
- Participated in pre-election training sessions to maintain up-to-date knowledge of policies, processes, and equipment requirements.
- Assisted in the smooth operation of polling stations by setting up and organizing election materials.
- Coordinated with local officials on election day logistics, including facility access, parking arrangements, and signage placement for optimal visibility.
- Collaborated effectively with diverse teams consisting of volunteers, temporary staff members, and government officials.
- Supported successful elections by troubleshooting issues with voting equipment as needed.
Bartender
El Torito Grill
02.2023 - 05.2023
Bartender
Griffins Grill
07.2022 - 12.2022
Bartender/Food Server
Los Alamitos Food Services
9 2016 - 6 2022
- Always strive to ensure customer is given quality care and attention.
- Applied comprehensive knowledge of 50+ wine, spirits, and beer to increase daily beverage sales.
- Kept updated knowledge of menu.
- Organized and replenished supplies at food stations to optimize team performance.
- Managed and ordered inventory according to sales needs.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
Resident Property Manager
L'Abri Management Inc
05.2016 - 04.2019
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives.
- Coordinated with vendors on maintenance and upkeep.
- Monitored timely receipt and reconciliation of rent collections of over 20 residents in accordance with landlord and resident statutes.
- Verified income and credit worthiness for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Sales Support/Customer Service Representative
Sandler Partners
06.2011 - 08.2014
- Serving as point of contact for major telecom company and its customers.
- Quality control for all outgoing orders that required precise handling and follow-ups (This entailed overseeing entire process from initial service request through installation of all services ordered).
- Customer service and sales responsibilities that included deescalating situations, up-selling, and closing deals.
- Providing sales support for 40+ sales representatives.
- Using online commission tracking programs (Sales Force and company commission tracking program).
- Responsible for accurate data entry, record keeping, confidentiality, and other administrative duties.
Education
Associate of Science - Health Information Technology
CBD College
Los Angeles, CA 01.2021 - Current
Skills
Guest relations management
Hospitality service expertise
Complaint resolution
Creative problem solving
Administrative support
Account management
Recordkeeping strengths
Technical Support
Medical terminology knowledge
Bar terminology
Money handling abilities
Certification
Registered Health Information Technician
Externship Experience
(Externship)Frances Medical Center- HIT department
· Overview of HIT job duties training
· Release of information
· Process medical records
· Delinquencies
References
Available Upon Request
Timeline
Registered Health Information Technician
10-2023
Election Assistant II
Los Angeles County
08.2023 - 03.2024
Bartender
El Torito Grill
02.2023 - 05.2023
Bartender
Griffins Grill
07.2022 - 12.2022
Associate of Science - Health Information Technology
CBD College
01.2021 - Current
Resident Property Manager
L'Abri Management Inc
05.2016 - 04.2019
Sales Support/Customer Service Representative
Sandler Partners
06.2011 - 08.2014
Bartender/Food Server
Los Alamitos Food Services
9 2016 - 6 2022