Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Briana Gonzalez

Downey

Summary

Well-rounded and reliable customer service representative. Specialized in communication, problem solving, and time management. Wide range of skill sets from setting up and operating live events to packaging and organizing inventory. Excel in listening, understanding, patience, and empathy, which are crucial for addressing customer needs effectively and fostering positive relationships.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Staples
Downey, California
01.2026 - 05.2026
  • Handled returns and exchanges while following company policies accurately.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Restocked shelves with merchandise to ensure product availability.
  • Organized inventory to maintain a clean and efficient workspace.
  • Assisted customers by locating products and answering questions.

Switchboard Operator

Warren High School, Downey Ca
Downey, California
08.2024 - 05.2026
  • Supervised audio-visual setups for events and presentations across multiple venues.
  • Coordinated with technical teams to ensure equipment functionality during events.
  • Employed best practices and safety protocols during equipment installations.
  • Set up audio and visual equipment for events.
  • Assist in training new staff members on equipment usage and setup procedures.
  • Operated lighting boards, video switchers, projectors, camera's microphones during live events.

Packaging Associate

Big Strappers Apparel
Commerce, California
12.2024 - 05.2025
  • Pack apparel items for shipment following company guidelines.
  • Label boxes accurately to ensure proper identification and tracking.
  • Labeled packages and recorded items packed in preparation for shipping.
  • Stacked completed packages onto pallets for shipment.

Education

High School Diploma -

Warren Highschool
Downey, CA
05-2026

Skills

  • Customer service
  • Effective communication
  • Bilingual in Spanish and English
  • Team collaboration
  • Time management
  • Event coordination
  • Inventory management
  • Technical setup
  • Safety protocols
  • Critical thinking
  • Soft Skills
  • Positive and professional
  • Calm demeanor

Languages

Spanish
Professional

Affiliations

  • Volunteer, Warren Highschool

Timeline

Customer Service Representative

Staples
01.2026 - 05.2026

Packaging Associate

Big Strappers Apparel
12.2024 - 05.2025

Switchboard Operator

Warren High School, Downey Ca
08.2024 - 05.2026

High School Diploma -

Warren Highschool
Briana Gonzalez