Briana Green
Anaheim,CA
Summary
Friendly charismatic guest service representative who looks forward to helping customers and for the opportunity to make them feel special and valued. Have excellent communication skills and attentiveness while also bringing a positive atmosphere to the workplace. Extremely motivated to bring customer satisfaction and making sure the organization is successful.
Overview
14
14
years of professional experience
Work History
Department/Shift Manager
Frisbie Management- McDonald's Restaurant
01.2010 - 01.2024
- Oversaw the management of Hospitality department, including personally attending to customer concerns and monitoring guest experiences via surveys
- Resolved customer complaints in a professional manner
- Managed closing shifts in alignment with store policy
- Cross-trained and coordinated with scheduling department to ensure seamless
Sales Associate
LensCrafters
06.2022 - 09.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Barista
Starbucks
01.2016 - 01.2018
- Cash handling and operated Point of Sale systems
- Communicated well with coworkers and build strong connections with guests
- Maintained great time management
- Knowledge about coffee roasting and growing methods
- Prepared pour overs, drip coffee, and espresso shots
- Provided excellent customer service along with a positive attitude
- Expressed interest in receiving barista training
Education
Sociology; Intro to African American Studies; Intro to Women’s Studies; Radio; Creative Writing; Journalism -
CC Fullerton
Skills
- Schedule oversight
- Quality Assurance
- Handling Customer Complaints
- Delegating Work
- Staff Motivation
- Safety Compliance
- Accurate money handling
- Opening and closing procedures
- Decision-Making
- Energetic and Enthusiastic
- Mentoring and Coaching
- Interpersonal Skills
Accomplishments
- Promoted to Crew Trainer position shortly after working full-time
- Recognized for surpassing expectations by management and rated above average on bi-annual performance reviews
Training
Worked at a farmers market for a month and obtained some skills for packaging items
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Associate
LensCrafters
06.2022 - 09.2022
Barista
Starbucks
01.2016 - 01.2018
Department/Shift Manager
Frisbie Management- McDonald's Restaurant
01.2010 - 01.2024
Sociology; Intro to African American Studies; Intro to Women’s Studies; Radio; Creative Writing; Journalism -
CC Fullerton
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