Briana Greene
Villa Rica,GA
Summary
Dedicated and results-driven professional with a keen eye for detail and exceptional organizational abilities, complemented by a strong passion for compliance. Experienced in administration, health insurance, customer service, and office management, along with a recently acquired Juris Master of Compliance. Committed to contributing effectively to a dynamic team and driving organizational success through meticulous compliance practices and innovative solutions. Proven ability to adapt and thrive in fast-paced environments while maintaining a focus on quality and efficiency.
Overview
11
11
years of professional experience
Work History
Membership Account Specialist II
Blue Cross Blue Shield of TN
Remote
04.2024 - Current
- Oversaw billing and membership management for 15 large employer groups.
- Facilitated daily communication to enhance collaboration among HR, third-party benefit administrators, and finance departments.
- Leveraged extensive knowledge of HR processes and insurance compliance to enhance organizational effectiveness.
- Adapted to a fully remote work model, maintaining productivity and efficiency in task execution.
Office Administrator
HHM CPAs
Cleveland, TN
01.2023 - 04.2024
- Managed day-to-day activities of Cleveland office to maintain operational efficiency.
- Oversaw comprehensive administrative functions, including event planning, travel coordination, supply management, and expense reporting to enhance productivity for managing partner.
- Coordinated communication efforts and performed a range of office duties to support organizational objectives.
Administrative Assistant in Audit & Assurance
HHM CPAs
Chattanooga, TN
10.2021 - 01.2023
- Coordinated compliance efforts for continuing education requirements among partners and CPAs, fostering professional development and regulatory alignment.
- Conducted detailed proofreading and editing of financial statements to ensure readiness for audits and reviews.
- Executed asset and debt confirmation processes with banks to ensure accuracy and compliance.
Membership Account Specialist II
Blue Cross Blue Shield of TN
Chattanooga, TN
08.2019 - 10.2021
- Coordinated billing processes and managed membership inquiries for 15 large employer groups, enhancing client satisfaction.
- Fostered strong relationships with HR administrators in each of these companies and facilitated daily communication.
- Developed comprehensive expertise in HR processes and insurance compliance to support effective HR management practices.
Customer Service Representative (BlueCare)
Blue Cross Blue Shield of Tennessee
Chattanooga, TN
11.2017 - 08.2019
- Delivered exceptional customer service to members and providers on incoming calls, showcasing extensive product knowledge.
- Assisted various teams in delivering consistent support across departments. Guided new employees through training processes to enhance their onboarding experience.
Office Manager
Mr. Rooter of Chattanooga
Chattanooga, TN
04.2015 - 04.2016
- Streamlined office operations to enhance workflow efficiency and communication among teams.
- Managed scheduling and appointments for service technicians to optimize resource allocation.
- Oversaw accounts payable and receivable functions to maintain financial integrity and support operational efficiency.
- Coordinated office supplies procurement, ensuring inventory levels met operational demands.
- Facilitated onboarding of new employees by ensuring adherence to documentation and legal compliance standards.
- Personal assistant to owner
Education
Juris Master (JM) - Compliance
Liberty University School of Law
Lynchburg, VA05-2023
Bachelor of Science - Healthcare Administration With Concentration in Human Resource Management
Central Christian College of Kansas
McPherson, KS05-2018
Skills
- Analytical and detail oriented
- Self-motivated with minimal to no supervision
- Strong problem-solving skills
- Process improvement and project management
- Exceptional research capabilities
- Highly organized multitasker
- Excellent oral and written communication skills
- In-depth knowledge of employment, business, healthcare and compliance law
- Proficient in Workday, Work Force Management, ADP, and KRONOS
- Advanced proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Teams
- Compliance Management
- Billing and Invoicing
- HR Processes Knowledge
- Customer relationship development
- Account administration
Timeline
Membership Account Specialist II
Blue Cross Blue Shield of TN
04.2024 - Current
Office Administrator
HHM CPAs
01.2023 - 04.2024
Administrative Assistant in Audit & Assurance
HHM CPAs
10.2021 - 01.2023
Membership Account Specialist II
Blue Cross Blue Shield of TN
08.2019 - 10.2021
Customer Service Representative (BlueCare)
Blue Cross Blue Shield of Tennessee
11.2017 - 08.2019
Office Manager
Mr. Rooter of Chattanooga
04.2015 - 04.2016
Juris Master (JM) - Compliance
Liberty University School of Law
Bachelor of Science - Healthcare Administration With Concentration in Human Resource Management
Central Christian College of Kansas