Briana Guerrero
Riverside ,CA
Summary
.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments. Focused on teamwork and adaptability while possessing strong communication and problem solving skills.
Overview
4
4
years of professional experience
Work History
Crewmember
Raising Canes
08.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked collaboratively with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Front Desk Receptionist
Community Access Network
08.2021 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Riverside City College
Riverside, CA05-2026
High School Diploma -
Centennial High School
Corona, CA06-2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Customer engagement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crewmember
Raising Canes
08.2022 - Current
Front Desk Receptionist
Community Access Network
08.2021 - 06.2022
Riverside City College
High School Diploma -
Centennial High School
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