Briana Lizarraga Guerrero
Cathedral City,CA
Summary
Dedicated to minimizing loss from employee and customer activities by applying strong skills in observation and investigations. Skilled in dealing with physical confrontations.
Overview
11
11
years of professional experience
Work History
Security Dispatcher
Agua Caliente Casino Resort & Spa
Palm Springs, California
12.2022 - Current
- Communicated regularly with security personnel to ensure safety protocols were followed.
- Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
- Collaborated with other departments, such as maintenance or housekeeping staff, regarding safety issues or changes that might affect security operations.
- Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
- Monitored CCTV surveillance systems and responded to alarms.
- Assigned security personnel to various posts, ensuring adequate coverage of the premises.
- Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
CAP 1 Associate
Wal-Mart Supercenter
Palm Springs, CA
10.2021 - 12.2022
- Arranged supplies, merchandised products and removed damaged items from assigned areas.
- Helped customers on floor with locating, reaching and selecting merchandise.
- Used inventory management systems and completed bin audits.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stamped price tags on merchandise, referring to official price lists.
Asset Protection Associate
Wal-Mart Supercenter
Palm Springs, CA
12.2018 - 10.2021
- Maintained safety and security of premises, visitors and employees.
- Produced well-written reports detailing shoplifting and attempted theft.
- Reviewed CCTV footage to obtain evidence of theft.
- Controlled reduction of loss inventory by protecting company assets.
- Identified potential shoplifters and alerted management.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
- Detained shoplifters and contacted local law enforcement for immediate assistance. Worked closely with them.
- Partnered with store managers on basis to conduct loss investigations.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Door Host
Wal-Mart Supercenter
Palm Springs, CA
02.2018 - 12.2018
- Offered friendly greetings and assistance to incoming customers.
- Watched entering and leaving guests for suspicious behavior.
- Maintained safe and professional entry areas for positive appeal to every customer.
- Looked in carts and bags to check merchandise against receipts.
- Identified and reported shrink, damages and accidents to management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Self Checkout Host
Wal-Mart Supercenter
Palm Springs, CA
08.2017 - 02.2018
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Cashier
Wal-Mart Supercenter
Palm Springs, CA
10.2014 - 08.2017
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Skills
- CCTV Systems
- Loss Prevention Background
- Report Writing Abilities
- Investigation and Interrogation
- Supervision & Leadership
- Reliable & Trustworthy
- Teamwork and Collaboration
- Customer service
- CPR and First Aid
- Law Enforcement Collaboration
- Data Entry
Timeline
Security Dispatcher
Agua Caliente Casino Resort & Spa
12.2022 - Current
CAP 1 Associate
Wal-Mart Supercenter
10.2021 - 12.2022
Asset Protection Associate
Wal-Mart Supercenter
12.2018 - 10.2021
Door Host
Wal-Mart Supercenter
02.2018 - 12.2018
Self Checkout Host
Wal-Mart Supercenter
08.2017 - 02.2018
Cashier
Wal-Mart Supercenter
10.2014 - 08.2017