Nzinga Nickolas
Fresno,TX
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Helps first responders coordinate emergency actions and support local community. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening events. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Dispatcher position. Ready to help team achieve company goals and detail-oriented team player.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Dispatcher
Harris Health System - Ben Taub General Hospital
12.2017 - Current
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Prepared detailed incident reports to facilitate appropriate follow-up.
Store Manager
Family Dollar Stores Inc
07.2009 - 12.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Lead CSR
Valero Gas Station
07.2008 - 06.2009
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Education
N/A - Basics
Houston Community College
Houston, TXDiploma -
Milby High School
Houston, TXSkills
- Daily Reports
- Access Control
- Security Systems
- Incident Reports
- Professional Development
- Dispatching Workers
- Special Projects
- Paperwork Submission
- Emergency Situations
- Medical Emergency Response
- CCTV Surveillance
- Critical Thinking
- Interior Patrol
- Customer Retention
- Organizational Standards
- Preventive Maintenance
- Effective Scheduling
- Customer Service Process Improvement
- Team Meetings
- Electronic Filing System
- Communication Systems Testing
- Computer-Aided Dispatching
- Police Department Procedures
- Dispatch First Responders
- Emergency Medical Dispatcher Certification
- Secure Sensitive Information
- Teletype Networks
- Document Calls
- Status Chart Monitoring
- Complete Official Forms
- Computer-Based Dispatch Systems
- Effective Customer Service
- Service Quality
- Alarm Monitoring
Accomplishments
- Achieved Senior Dispatcher position by completing a great deal of work and training with accuracy and efficiency.
- Collaborated with team of 20 in the development of the Security Team.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Senior Dispatcher , BenTaub Hospital - from 2022-2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Security Dispatcher
Harris Health System - Ben Taub General Hospital
12.2017 - Current
Store Manager
Family Dollar Stores Inc
07.2009 - 12.2017
Lead CSR
Valero Gas Station
07.2008 - 06.2009
N/A - Basics
Houston Community College
Diploma -
Milby High School
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