Cierra Brown
Las Vegas
Summary
Dynamic Security Dispatcher with proven expertise at Denver Rescue Mission, adept at incident reporting and utilizing dispatch software. Successfully coordinated emergency responses and trained new staff, enhancing operational efficiency. Recognized for exceptional communication skills and maintaining detailed logs, ensuring safety and satisfaction for all facility guests.
Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Security Dispatcher
Denver Rescue Mission
04.2024 - 10.2024
- Monitored security systems and alarms to ensure safety of facility and guests.
- Coordinated emergency response efforts with law enforcement and medical personnel.
- Documented incidents and maintained accurate logs for review and analysis.
- Assisted in training new dispatchers on protocols and system operations.
- Managed communication between staff, volunteers, and clients during critical situations.
Customer Service Representative
Trans Dev
01.2024 - 05.2024
- Assisted customers with inquiries, providing accurate information and ensuring satisfaction.
- Resolved customer complaints swiftly, enhancing service quality and support experience.
- Maintained detailed records of customer interactions using CRM software for improved tracking.
- Collaborated with team members to streamline processes, contributing to operational efficiency.
- Educated customers about services offered, promoting engagement and informed decision-making.
- Handled high call volumes effectively, prioritizing urgent issues while maintaining professionalism.
Bank Teller
New Money Express
08.2020 - 12.2020
- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with account inquiries and resolved service-related issues.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices.
- Promoted bank products and services to enhance customer engagement and satisfaction.
- Adhered to compliance regulations, ensuring secure handling of sensitive information.
- Provided exceptional customer service, fostering long-term client relationships.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Education
High School Diploma -
Denver East High School
Denver, CO05-2014
Skills
- Incident reports
- Dispatch software
- Daily reports
- Incident reporting
Timeline
Security Dispatcher
Denver Rescue Mission
04.2024 - 10.2024
Customer Service Representative
Trans Dev
01.2024 - 05.2024
Bank Teller
New Money Express
08.2020 - 12.2020
High School Diploma -
Denver East High School