Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Ireland

TOLEDO,OH

Summary

Proven Security Dispatcher and Data Entry Clerk with a track record of enhancing building safety and data accuracy at The Toledo Zoo. Leveraged dispatch software and geographical expertise to improve response times, while exceptional attention to detail and teamwork ensured error-free data management. Demonstrated reliability and problem-solving skills, significantly increasing officer accountability and project efficiency.

Overview

12
12
years of professional experience

Work History

Security Dispatcher

The Toledo Zoo
04.2014 - Current
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Enhanced security response times by efficiently dispatching officers to incidents and alarms.
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
  • Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
  • Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
  • Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
  • Assisted in emergency situations, coordinating resources and providing critical information to first responders.
  • Studied building floor plans to give directions and provide accurate information.
  • Increased officer accountability by tracking patrol routes and maintaining detailed activity logs for each shift.

Data Entry Clerk

Robert Half Staffing Agency
10.2012 - 01.2013
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

Education

Office Management

Owens Community College
Perrysburg, OH

High School Diploma -

Chaminade-Madonna College Preparatory High School
Hollywood, FL
06-1997

Skills

  • Incident reports
  • Daily reports
  • Dispatch software
  • Stress tolerance
  • Geographical expertise
  • Teamwork
  • Problem-solving
  • Time management

Timeline

Security Dispatcher

The Toledo Zoo
04.2014 - Current

Data Entry Clerk

Robert Half Staffing Agency
10.2012 - 01.2013

Office Management

Owens Community College

High School Diploma -

Chaminade-Madonna College Preparatory High School

Similar Profiles

CREATE PROFILE
Michele Ireland