Summary
Overview
Work History
Education
Skills
Timeline
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Briana Hayward

Rocky Point,NY

Summary

Dynamic sales professional with proven expertise in customer relationship building and complex problem-solving. At Eastern Distributors and The K9 Shop, I spearheaded initiatives that significantly enhanced client satisfaction and expanded the customer base, leveraging interpersonal communication skills and product knowledge. Achieved notable sales growth by fostering trust-based relationships and efficiently managing inventory levels.

Overview

6
6
years of professional experience

Work History

Sales Representative

Eastern Distributors
03.2023 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Billing and cross referencing all invoices to ensure accurate costs.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Regional Sales Manager

The K9 Shop
04.2019 - 03.2023

-Facilitated communication across store locations to enable efficient product movement.

-Coordinated product orders essential for revenue maintenance.

-Monitored warehouse inventory levels to maintain optimal stock.

-Guided staff through effective sales strategies for new products.

Established strong connections with vendors and key clients.

Education

Suffolk County Community College
Selden, NY

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Product and service knowledge
  • Complex Problem-solving
  • Staff training

Timeline

Sales Representative

Eastern Distributors
03.2023 - Current

Regional Sales Manager

The K9 Shop
04.2019 - 03.2023

Suffolk County Community College
Briana Hayward