Briana Horton
Dallas,TX
Summary
Dedicated manager in training with a focus on leadership and data analysis. Successfully supervised daily operations and resolved customer complaints, enhancing service efficiency and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
RSA
Dallas, TX
03.2025 - Current
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Performed receptionist duties as answering calls.
- Answering incoming calls from board members or external stakeholders regarding meeting topics, schedules.
- Responsible for answering incoming calls on the switchboard including taking messages when necessary.
Manager in Training
Quick Trip
Dallas, TX
07.2023 - 01.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Resolved customer complaints promptly to maintain positive relationships.
- Worked closely with customers to understand needs and resolve diverse issues.
- Developed strategies to motivate staff members in order to increase productivity levels.
- Analyzed data to identify areas of improvement in processes, systems, and procedures.
Customer Service Representative
Arrowhead stairs and trim
Dallas, TX
02.2022 - 10.2023
- Utilized company software to track customer interactions and transactions.
- Educated customers on promotions, products, and services available.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Some College (No Degree) - Paralegal
Arlington Career Institue
Arlington, TXSkills
- Legal research
- Customer service
- Data analysis
- Office administration
- Case management
- Problem resolution
- Team leadership
- Effective communication
- Multi-task management
- Computer proficiency
- Retail store support
- Researching
- Assertiveness
- Proofreading
- Task prioritization
Affiliations
- I am very kind hearted with a drive to help others
- I am very active with a eager to obtain the knowledge and ability to help maintain the success of a company.
Accomplishments
- I conducted a workout class that I am proud to know I have the ability to do more and use my skills, creative, hardworking and dedicated mindset to be an additional to the company within a manager role.
Certification
- Certified Nutrionist
References
References available upon request.
Timeline
Customer Service Representative
RSA
03.2025 - Current
Manager in Training
Quick Trip
07.2023 - 01.2025
Customer Service Representative
Arrowhead stairs and trim
02.2022 - 10.2023
Some College (No Degree) - Paralegal
Arlington Career Institue