Brionna Jones
Grand Prairie,TX
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Proven ability to listen attentively solve problems quickly and efficiently an create high- quality professional relationship with customers and responsible for addressing customer needs and ensuring the best positive experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Fort Worth Water Department
03.2021 - 06.2023
- Answer incoming calls concerning customers bills
- Accept payment for new resident that had moved to Fort Worth for trash pickup or trash bins
- Accept payments for bills an any other concerns of the department
- Give out going calls about past due payments or payments that's currently due.
Legal Assistant
The Avery Law Firm
03.2019 - 02.2022
- Law work far as computer data
- Answering incoming calls and emails about court dates
- Calling Out to potential clients to take payments an also set up appointment times for clients to come in speak the attorney
- Send out letters to anyone who's been arrested to see if they are in need of a attorney
- File paperwork for potential clients that has completed different classes
- Talk with different courts about clients court dates.
Private Caregiver
Newport Healthcare/ First Watch Home Health Care
04.2019 - 08.2020
- My duties as a private sitter included bathing the patient, feeding and changing him, and providing overall care.
Warehouse Worker
Amazon.com
10.2018 - 09.2019
- My duties as an Amazon employee included stacking pallets and scanning packages for delivery.
Ride Operator
Six Flags, Inc.
06.2016 - 04.2018
- My duties as a Ride Operator included ensuring the safety of riders and enforcing safety guidelines.
Waitress
Furrs Fresh Buffet
08.2013 - 02.2014
- My duties as a waitress included seating customers and serving drinks.
Education
Paralegal -
Arlington Career Institute
Grand Prairie, TXHigh School Diploma -
Dallas Can Academy
Dallas, TXSkills
- Customer Service
- Legal Drafting
- Research
- First aid and safety
- Care Plan assessment
- Progress documentation
- Medication Administration
- Sales
- Alzheimer's Care
- Meal Preparation
- Legal Research
- Dementia Care
- Personal Assistant Experience
- Caregiving
- Home Care
- Adobe Acrobat
- Hospital Experience
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Order Processing
- Appointment Scheduling
- Scheduling
- Microsoft Outlook
- Call Center Operations
- Microsoft Excel
- Call center experience
- Data Entry
Timeline
Customer Service Representative
Fort Worth Water Department
03.2021 - 06.2023
Private Caregiver
Newport Healthcare/ First Watch Home Health Care
04.2019 - 08.2020
Legal Assistant
The Avery Law Firm
03.2019 - 02.2022
Warehouse Worker
Amazon.com
10.2018 - 09.2019
Ride Operator
Six Flags, Inc.
06.2016 - 04.2018
Waitress
Furrs Fresh Buffet
08.2013 - 02.2014
Paralegal -
Arlington Career Institute
High School Diploma -
Dallas Can Academy
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