Briana Hubbard

• Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications

• Assisted in minor surgical procedures by preparing sterile instruments and fields, providing essential support during procedures.
• Demonstrated proficiency in using medical software systems for appointment scheduling and billing purposes
• Ensured proper handling and cleaning of flexible and rigid endoscopes to maintain infection control standards.
• Operated and maintained autoclaves, ultrasonic cleaners, and other sterilization equipment in compliance with safety guidelines
• Initiated and tracked prior authorization requests for Dermatology, ENT, and Allergy patients across Commercial, Medicare, and Medicaid plans via Cover My Meds, reducing claim rejections in addition to submitting appeals
• Enhanced patient satisfaction through compassionate care and timely responses to patient needs during visits.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Performed skin testing, patch testing, oral challenges, allergy injections, and biological injections for patients.
• Represented clinical department in committee meetings, advocating for departmental interests.

Coordinated patient flow by preparing individuals for procedures and ensuring timely transitions between pre‑op and clinical areas, enhancing patient experience.

• Communicated with providers to confirm procedure details, patient readiness, and required documentation, ensuring seamless care delivery.

• Communicated with providers to confirm procedure details, patient readiness, and required documentation.

• Anticipated equipment and room needs to support clinical teams, facilitating efficient daily operations.

• Entered and updated patient information in Epic and FERT systems with high accuracy to prevent scheduling conflicts or delays.

• Managed multiple priorities in a fast‑paced environment while maintaining accuracy and patient safety.

• Executed electrocardiograms, blood pressure assessments, and COVID/flu/strep testing while adhering to departmental standards.
• Executed electrocardiograms, blood pressure assessments, and COVID/flu/strep testing, ensuring accurate diagnostics and patient safety.
• Triage patients with a variety of illnesses and heath concerns including via telehealth
• Triage patients with a variety of illnesses and health concerns including via telehealth
• Collaborated with insurance companies to verify coverage eligibility, facilitating timely access to medical services for patients.
• Aided in training new medical assistants
• Achieved optimal procedural success by expertly preparing sterile fields and training peers. Contributed to seamless minor excisions through proactive support and effective teamwork.
• Operated sterilization equipment ensuring compliance with safety protocols and standards.
• Scheduled patient appointments, procedures, and follow-ups, confirming insurance and prep requirements to optimize patient flow.
• Proficient in using Epic and capable of adapting to various EMR systems

• Contracted with Cigna to manage inbound/outbound call volume exceeding 100 calls daily and respond to patient portal messages.

• Collaborated with healthcare professionals to address complex medication-related inquiries and concerns.
• Served as department liaison for patients, healthcare providers, insurance providers, and pharmacy staff to resolve errors and escalate issues to appropriate departments.
• Facilitated communication between patients, healthcare providers, insurance providers, and pharmacy staff to resolve errors and escalate concerns.
• Performed data entry of Authorizations, Protected Health Information, Pertinent health documents, Medication changes and Payment methods including payment processing
• Provided high-quality customer service by promptly resolving inquiries from members, providers, and other parties involved in pharmacy benefits services.

• Scheduled patient appointments using electronic medical records system, enhancing workflow for physicians.
• Processed insurance information and verified eligibility, increasing billing accuracy and decreasing claim rejections.
• Greeted patients and visitors warmly upon arrival at the healthcare facility.
• Scheduled appointments efficiently using electronic health record systems.
• Managed incoming calls, directing inquiries to appropriate staff members.

• Administered medications and monitored patient responses to ensure compliance with prescribed treatment plans.
• Secured medication, replaced stock and maintained medication room upkeep as well as pharmaceutical equipment.
• Secured medication and replaced stock to ensure availability.