Briana Jackson
Chicago,IL
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
5
5
years of professional experience
Work History
Frontline Member
Sams Club
09.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
Summer Intern
Chicago Youth Leadership Program
06.2020 - 08.2020
- Participated in leadership workshops focusing on community service and civic engagement
- Collaborated with a team to organize and execute a city-wide youth volunteer initiative, impacting over 2,000 local residents
- Developed communication and organizational skills through planning and coordinating weekly community events
- Presented a final report summarizing project outcomes and lessons learned to program mentors and community stakeholders
Education
Associate Degree in General Studies -
Malcolm X College
Chicago, IL05-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Excellent communication
- Computer skills
- Active listening
- Calm under pressure
- Problem resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementWork from home option401k matchPaid time offCompany CultureLanguages
English
Native or Bilingual
Timeline
Frontline Member
Sams Club
09.2023 - Current
Summer Intern
Chicago Youth Leadership Program
06.2020 - 08.2020
Associate Degree in General Studies -
Malcolm X College
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