Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Johnson

Summary

Proven track record in enhancing customer experiences and operational efficiency, notably at Warehouse Cinemas. Excelled in maintaining cleanliness and hygiene, coupled with exceptional patience and empathy towards customers. Demonstrated expertise in POS system operation and workplace safety, contributing to a positive and secure environment. Achieved significant improvements in service delivery through meticulous attention to detail and proactive problem-solving.

Overview

2
2
years of professional experience

Work History

Floor Staff Member

Warehouse Cinemas
06.2023 - Current
  • Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
  • Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
  • Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
  • Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
  • Contributed to an efficient work environment by promptly completing assigned tasks during downtime between shows or shifts.

Seasonal Worker

Target
10.2022 - 12.2022
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.

Front of House Employee

Chick-fil-A
04.2022 - 09.2022
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Education

High School Diploma -

North Hagerstown High School
Hagerstown, MD
05.2024

Skills

  • Cleanliness and hygiene
  • Workplace Safety
  • Cash handling expertise
  • Patience and Empathy
  • Cleaning
  • Store Cleaning
  • POS System Operation
  • Store Opening and Closing
  • Cleaning and sanitizing
  • Dietary restrictions understanding

Timeline

Floor Staff Member

Warehouse Cinemas
06.2023 - Current

Seasonal Worker

Target
10.2022 - 12.2022

Front of House Employee

Chick-fil-A
04.2022 - 09.2022

High School Diploma -

North Hagerstown High School

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Briana Johnson