Experienced shift manager skilled in problem-solving and training new team members. Proven ability to manage customer interactions and optimize inventory, ensuring seamless operations and enhanced guest experiences.
Overview
9
9
years of professional experience
Work History
Waitress
Viggianos on Sunset
West Cape May
07.2020 - Current
Delivered exceptional customer service by managing orders and ensuring timely delivery of food and beverages.
Collaborated with kitchen staff to communicate special requests and dietary restrictions, enhancing guest satisfaction.
Maintained cleanliness and organization of dining area, contributing to positive dining experiences for guests.
Trained new team members on menu offerings and service standards, fostering a cohesive work environment.
Am responsible for doing opening and closing side at the beginning and the end of every shift .
Shift Manager
Rite Aide Pharmacy
Wildwood, NJ
09.2019 - 06.2020
Managed inventory levels, optimizing stock availability to meet customer demands.
Facilitated communication between management and staff, fostering a collaborative work environment.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Housekeeper
Nassua Hotel
Wildwood, NJ
04.2017 - 09.2019
Maintained cleanliness and orderliness in guest rooms and common areas.
Utilized cleaning equipment and chemicals safely and efficiently.
Provided exceptional customer service to enhance guest satisfaction.
Collaborated with team members to complete daily cleaning tasks promptly.
Inspected rooms for maintenance issues, reporting findings to management.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.