Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Jordan

wildwood,NJ

Summary

Experienced shift manager skilled in problem-solving and training new team members. Proven ability to manage customer interactions and optimize inventory, ensuring seamless operations and enhanced guest experiences.

Overview

9
9
years of professional experience

Work History

Waitress

Viggianos on Sunset
West Cape May
07.2020 - Current
  • Delivered exceptional customer service by managing orders and ensuring timely delivery of food and beverages.
  • Collaborated with kitchen staff to communicate special requests and dietary restrictions, enhancing guest satisfaction.
  • Maintained cleanliness and organization of dining area, contributing to positive dining experiences for guests.
  • Trained new team members on menu offerings and service standards, fostering a cohesive work environment.
  • Am responsible for doing opening and closing side at the beginning and the end of every shift .

Shift Manager

Rite Aide Pharmacy
Wildwood, NJ
09.2019 - 06.2020
  • Managed inventory levels, optimizing stock availability to meet customer demands.
  • Facilitated communication between management and staff, fostering a collaborative work environment.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Housekeeper

Nassua Hotel
Wildwood, NJ
04.2017 - 09.2019
  • Maintained cleanliness and orderliness in guest rooms and common areas.
  • Utilized cleaning equipment and chemicals safely and efficiently.
  • Provided exceptional customer service to enhance guest satisfaction.
  • Collaborated with team members to complete daily cleaning tasks promptly.
  • Inspected rooms for maintenance issues, reporting findings to management.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Education

High School Diploma -

Wildwood High School
Wildwood, NJ
06-2016

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Order taking

Timeline

Waitress

Viggianos on Sunset
07.2020 - Current

Shift Manager

Rite Aide Pharmacy
09.2019 - 06.2020

Housekeeper

Nassua Hotel
04.2017 - 09.2019

High School Diploma -

Wildwood High School