Briana Katalbas
Yuma,AZ
Summary
Bilingual Benefits Eligibility Specialist proudly offering many years handling health, food and cash benefits enrollments . Highly enthusiastic professional known for explaining benefits to employees in simple to understand terms. Driven to be a top performer through effective communication and interpersonal skills. Service-driven professional highly informed of all state and federal regulations pertaining to benefits for employees. Communicative Benefits Eligibility Specialist offering outstanding customer service and data confidentiality skills.
Overview
3
3
years of professional experience
Work History
Benefits Eligibilty Specialist- DERS/UI
Arizona Department of Economic Security
10.2023 - Current
- Working remotely from home.
- Managed a high volume of incoming calls, addressing customer inquiries and resolving issues efficiently
- Handled multi-line phone systems, directing calls to appropriate departments and personnel
- Achieved a 95% customer satisfaction rating by providing prompt and courteous phone support
- Adjudicates more complex or difficult cases involving non-monetary determinations, overpayments, fraud investigations, and penalty application
- Adjudicates more complex or difficult cases involving non-monetary determinations, overpayments, fraud investigations, and penalty application
- Reviews unemployment claims against program eligibility requirements by comparing claims to state and federal guidelines regarding the program
- Sets up overpayment process; interviews claimants receiving overpayments to arrange for recoupment of funds
- Determines claimant's eligibility (non-monetary determination) in accordance with guidelines for benefit administration
- Computer programs/systems utilized by DERS for eligibility determinations such as PUA portal, BARTS, Guide , OnBase and Geneysys
Benefits Eligibility Specialist- DBME/FAA
Arizona Department of Economic Security
Yuma, AZ
08.2021 - 10.2023
- Worked in a busy office setting interviewing clients in person and over the phone remotely.
- Start and complete an application for clients who are applying for assistance and working different programs to help complete the application process
- Determine eligibility of persons applying to receive assistance from government programs and giving clients resources for other agencies
- Check with employers and other references to verify answers and obtain further information
- Compile , record and elevate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights
- Very knowledgeable in coaching mentorships, including telephone and communication etiquette
- Computer programs/systems utilized by FAA for eligibility determinations such as AZTECS, HEAPlus, OnBase, Geneysys
- Federal regulations governing SNAP (food stamps), Medical (AHCCCS), TANF (cash assistance)
Education
High School Diploma -
PPEP TECH High School
Somerton05-2011
Skills
- Familiarity with a variety of computer programs
- Outstanding communication skills
- Computer experience
- Bilingual in Spanish
- Ability to interpret and apply FAA policy and procedures
- Knowledgeable in coaching and mentoring small groups
- Understanding and relating to customers' feelings and needs
- Problem-solving skills
- Highly skilled in Microsoft Excel, Word, Power Point
- Documentation And Reporting
- Policy Interpretation
Timeline
Benefits Eligibilty Specialist- DERS/UI
Arizona Department of Economic Security
10.2023 - Current
Benefits Eligibility Specialist- DBME/FAA
Arizona Department of Economic Security
08.2021 - 10.2023
High School Diploma -
PPEP TECH High School
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