Ronel Mckie
Phoenix
Summary
Organized and dependable professional with a proven track record in managing multiple priorities while maintaining a positive attitude. Detail-oriented Office Professional and Customer Service Associate experienced in high-volume front office operations and back office systems across the Caribbean and the US. Recognized for exceptional interpersonal skills and a commitment to fostering professional environments, consistently contributing to team success. Eager to leverage strong organizational abilities, time management, and problem-solving skills in a full-time position that offers professional challenges and opportunities for growth.
Overview
16
16
years of professional experience
Work History
Benefits Eligibility Specialist
State of Arizona
Phoenix, AZ
03.2024 - Current
- Conducted eligibility assessments for public assistance programs, ensuring compliance with state regulations.
- Analyzed client documentation to determine eligibility and facilitate timely access to services.
- Provided guidance on application processes and program requirements to clients and stakeholders.
- Collaborated with social service agencies to enhance program outreach and support community needs.
Manager
Mega Rescue LLC
Phoenix, AZ
10.2021 - 11.2022
- Accomplishes department objectives by managing staff; planning and evaluating department activities.
- Maintains staff by recruiting, selecting, orienting, and training employees.
- Ensures a safe, secure, and legal work environment.
- Develops personal growth opportunities.
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
- Coaches, counsels, and disciplines employees.
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
- Establishes strategic goals by gathering pertinent business, financial, service, and operations .
- Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
- Contributes to team effort by accomplishing related results as needed.
Central Purchasing Representative
Leslie's Pool Supplies
Phoenix, AZ
04.2019 - 09.2021
- Maintained documentation for all purchases.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Collaborated with internal departments to identify and manage demand for material and services.
Guest Service Representative
Radison Hotel
Grenada
01.2015 - 12.2015
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed. Maintained consistent positive customer feedback.
- Recommended hotel services or amenities that guest may find useful.
- Communicated problems regarding guest rooms to housekeeping services and maintenance
Customer Service Representative
KM2 Solutions
Grenada
01.2010 - 11.2014
- Answer customer concerns and questions
- Assist with customer needs
- Access and locate customer information
- Update customer profile
- Educated customers on product and service benefits, explaining features and answering questions. Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues. Negotiated pricing and payment terms with customers when possible to close deals.
Education
High School Diploma -
Grenville Secondary School
Grenada09-2009
Skills
- Ability to work remotely
- Meeting of expected performance measures
- Provides administrative support
- Accurately complete daily assigned caseload within agency standards
- Provides customer assistance and telephone coverage, answering and directing calls, troubleshooting issues
- Common software applications
- Administration and management practices
- Able to use a wide variety of Organization and tracking systems
- Plan, organize and coordinate training programs (time management skills)
- Excellent communication skills
- Excellent customer service principles
- Ability to maintain effectiveness when experiencing major changes in work tasks or the work environment
- Ability to adjust priorities to meet deadlines
- Ability to use effective approaches for choosing a course of action or developing appropriate solutions
Timeline
Benefits Eligibility Specialist
State of Arizona
03.2024 - Current
Manager
Mega Rescue LLC
10.2021 - 11.2022
Central Purchasing Representative
Leslie's Pool Supplies
04.2019 - 09.2021
Guest Service Representative
Radison Hotel
01.2015 - 12.2015
Customer Service Representative
KM2 Solutions
01.2010 - 11.2014
High School Diploma -
Grenville Secondary School
Additional information
My Name is Ronel A Mckie ,I am original from the lovely Caribbean island of Grenada . I moved to the US in 2016. I have gained many job experience both in Grenada and here in the US, which I’m eager to share .I am highly familiarize with what is expected from me to serve customers or guest with outmost courtesy. Apart from my guest Customer skills I am also fully component in front office operations, Microsoft ,excel and data entry . I can also assist with guest / Customers queries ,bookings ,check in and outs ,multitasking ,answering Telephones and redirecting calls questions and concerns ,all in a timely and professional manner . In addition to this ,my utmost job requirements lies in making customers feel comfortable,valued and welcomed. While maintaining a clean professional,working environment. At this moment am Eager and ready to work. Ready to share my work experience and training to a new environment and also learn so much more in the process. Should my application be consider ,it would be extremely appreciated. Thank you .