Briana Klug
Minneapolis,MN
Summary
Highly organized and detail-oriented logistics professional with a proven track record of optimizing operations and overcoming daily challenges in fast-paced environments. Skilled in inventory management, vendor coordination, and team leadership, with a strong focus on accuracy, efficiency, and timely delivery. Recognized for exceptional collaboration and adaptability, with the ability to quickly learn new systems and drive continuous improvement across logistics functions.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Regional Operations Manager
New Source Medical
Minneapolis, MN
01.2026 - Current
- Manage personnel and daily operations across multiple branch and warehouse locations, providing coaching, training, performance management, and accountability.
- Oversee warehouse operations, inventory control, equipment utilization, staffing, expenses, and facility safety.
- Monitor location performance and financial metrics, identify operational gaps, and implement corrective action plans to improve productivity and profitability.
- Ensure compliance with company policies, regulatory requirements, infection-control standards, safety protocols, and equipment-handling procedures.
- Lead equipment delivery, inspection, maintenance, cleaning, and transportation while ensuring safe handling of both clean and soiled medical equipment.
- Partner with leadership, employees, customers, and healthcare facility staff to improve service quality, operational consistency, and customer satisfaction across the region.
Logistics Manager
Inbound Health
Minneapolis, MN
09.2023 - 12.2025
- Coordinate delivery, pick-up, and set-up of medical equipment and supplies for 15–20 home care patients per week, ensuring timely and accurate service.
- Manage vendor relationships, including order placement, delivery scheduling, shipment receipt, quality inspection, and return processing.
- Ensure compliance with healthcare regulations and standards, including HIPAA, safety protocols, infection control, and data privacy requirements.
- Collaborate with interdisciplinary care teams (nurses, community paramedics, providers, and clinical assistants) to schedule home visits, anticipate logistical challenges, and align resources with patient care plans.
- Partner with quality assurance and development teams to maintain proper functionality of the patient care application; train staff and provide technical support to resolve issues efficiently.
Retail Logistics Manager
Capstone Logistics LLC.
Minneapolis, MN
06.2020 - 06.2023
- Directed communication flow between drivers, customers, and stakeholders to ensure transparency, reduce delivery disputes by 25%, and maintain on-time performance above 98%.
- Coordinated freight dispatch operations, optimizing routes and schedules to increase delivery efficiency by 15% and reduce fuel costs.
- Developed and mentored emerging leaders, resulting in a 20% improvement in team retention and internal promotions.
- Managed a high-performing team of 100 drivers, implementing performance strategies that enhanced delivery accuracy, improved timeliness, and boosted overall service quality ratings by 30%.
Logistics Operations Manager
Food Dudes Delivery
Saint Joseph, MN
01.2019 - 06.2020
- Analyzed market trends to identify and secure new partnership opportunities, contributing to a 15% increase in business expansion within targeted markets.
- Led partnership go-to-market execution, coordinating cross-functional teams and ensuring all launch milestones were met on time and within scope.
- Supervised daily logistics and transportation operations, improving delivery performance by 20% and optimizing workflow efficiency through data-driven decision-making.
Sales Associate
Capital One
Saint Cloud, MN
01.2015 - 01.2019
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in identifying customer needs through active listening and tailored product recommendations.
- Collaborated with team members to achieve sales targets and enhance overall store performance.
- Trained new associates on company policies, sales techniques, and product knowledge.
- Resolved complex banking issues, leveraging problem-solving skills to improve service delivery.
Education
Bachelor of Science - Environmental Science
St. Cloud State University
St. Cloud, MN05-2016
Certification
Project Management Certificate- University of Minnesota, College of Continuing & Professional Studies- February 2026
Timeline
Regional Operations Manager
New Source Medical
01.2026 - Current
Logistics Manager
Inbound Health
09.2023 - 12.2025
Retail Logistics Manager
Capstone Logistics LLC.
06.2020 - 06.2023
Logistics Operations Manager
Food Dudes Delivery
01.2019 - 06.2020
Sales Associate
Capital One
01.2015 - 01.2019
Bachelor of Science - Environmental Science
St. Cloud State University