Briana Lang
Columbus,MS
Summary
Team Player, Great Organizational Skills, Excellent Oral Communication, Great Interpersonal Skills, Data Entry & 10-Key Systems, Honest, Able to Work Independently, Able to Handle Confidential Information
Overview
14
14
years of professional experience
Work History
Shift Lead
Walgreens
Columbus, MS
03.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
Supervisor
Harbor Freight
Columbus, MS
06.2020 - 03.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Assistant Store Manager
Dollar General
Columbus, MS
10.2019 - 07.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Sales Associate
Belk
Columbus, MS
10.2016 - 06.2019
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Cashier
K-Mart
Columbus, MS
09.2015 - 12.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Personal Care Assistant
Ability Works
Columbus, MS
11.2011 - 06.2017
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Parking Booth Attendant
Golden Triangle Regional Arprt
Columbus, MS
07.2009 - 11.2011
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
Education
Pharmacy Tech Program-Certificate - undefined
East MS Community College
2011
General Studies
East MS Community College
2009
Diploma - undefined
Columbus High School
Columbus, MS2009
Skills
- Work Planning and Prioritization
- Opening and Closing Procedures
- Multitasking and Organization
- Time Management
- Mathematical Calculation and Reasoning
- Merchandising
- Staff Training
- Team Leadership
- Leadership
- Delegating Work
Timeline
Shift Lead
Walgreens
03.2021 - Current
Supervisor
Harbor Freight
06.2020 - 03.2021
Assistant Store Manager
Dollar General
10.2019 - 07.2020
Sales Associate
Belk
10.2016 - 06.2019
Cashier
K-Mart
09.2015 - 12.2015
Personal Care Assistant
Ability Works
11.2011 - 06.2017
Parking Booth Attendant
Golden Triangle Regional Arprt
07.2009 - 11.2011
Pharmacy Tech Program-Certificate - undefined
East MS Community College
General Studies
East MS Community College
Diploma - undefined
Columbus High School