Briana Lom
El Paso
Summary
Customer Service Representative with experience in providing accurate information about products and services while resolving customer complaints efficiently. Demonstrated ability to develop strong relationships through personalized assistance, contributing to enhanced customer retention. Mentored junior team members and maintained detailed records of customer interactions, ensuring effective communication and support. Proven track record in promoting high customer satisfaction by addressing complex issues collaboratively with other departments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fred Loya Insurance
El Paso
11.2022 - Current
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Strengthened customer retention by offering discount options.
- Mentored junior team members and managed employee relationships.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Dominos Pizza Inc.
El Paso
08.2018 - 05.2021
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
Bel Air High School
El Paso, Texas06-2021
Skills
- Customer service
- Product knowledge
- Complaint resolution
- Record keeping
- Team mentorship
- Effective communication
- Positive and professional
- Multitasking and organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Insurance casualty License
Timeline
Customer Service Representative
Fred Loya Insurance
11.2022 - Current
Customer Service Representative
Dominos Pizza Inc.
08.2018 - 05.2021
High School Diploma -
Bel Air High School