Briana Luna
Chino,California
Summary
Dedicated and detail-oriented quality assurance professional with 5+ years of experience in developing and implementing quality control processes to ensure product integrity and customer satisfaction. Proficient in conducting thorough inspections, identifying areas for improvement, and implementing corrective actions to enhance product quality. Skilled in testing protocols, analyzing data, and collaborating with cross-functional teams to achieve organizational goals. Strong analytical skills coupled with a passion for continuous improvement make me a valuable asset in ensuring high standards of quality and compliance within a fast-paced environment.
Recruiting professional with track record of enhancing team effectiveness through strategic talent acquisition and retention initiatives. Known for collaborative efforts and maintaining high standards in dynamic environments. Proven skills in candidate assessment and employee engagement, ensuring alignment with organizational goals.
Overview
8
8
years of professional experience
Work History
Recruiting and Retention NCO
National Guard
11.2024 - 05.2025
- Reduced time-to-hire by refining interview processes and optimizing interviewer training materials.
- Actively participated in approximately 40 community events to promote company brand awareness among potential candidates.
- Managed a high volume of applications while maintaining attention to detail in candidate assessments and interviews scheduling.
- Increased candidate pool by implementing innovative recruiting strategies and targeted outreach.
Imaging Specialist
American Advisors Group
03.2017 - 08.2024
- Ensured that image quality was appropriate, conforming to company standards for over 600 applications in one month.
- Received, organized and prioritized documents for scanning purposes. Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Obtained signatures from Loan Officers for specific documents Adapted to over 6 changes in policies and procedures in the time span of 6 months prepared packages for shipment, pickup or courier delivery to customers.
- Conducted quality control checks on imaging equipment to maintain accuracy and precision of images
- Reduced turnaround time for image processing, ensuring timely delivery to clients.
- Optimized scanning processes for various document types, reducing errors and improving overall accuracy.
- Performed quality control assessments on processed images, identifying areas for improvement or correction as needed.
Infantry Man
Army National Guard
05.2023 - 03.2024
- Proficient in weapons handling and maintenance, ensuring readiness for any engagement
- Trained in tactical movements, urban warfare, and defensive positions, contributing to mission success and team safety
- Led small teams in combat situations, demonstrating leadership and decision-making skills under high pressure
- Conducted reconnaissance missions and gathered critical intelligence to support strategic objectives
- Managed inventory control systems to ensure optimal levels of supplies were always maintained
- Managed inventory and supply chain operations to ensure timely and accurate distribution of approximately 500 pieces of equipment and supplies to troops in various locations.
- Oversaw the procurement and storage of military resources, including weapons, ammunition, food, and medical supplies, in compliance with military regulations.
- Conducted regular inspections and audits of supply systems to identify and rectify discrepancies and maintain accountability of resources.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Coordinated closely with allied forces during joint operations, enhancing interoperability and mission effectiveness.
- Employed various weapons systems proficiently in both offensive and defensive engagements.
- Provided security for military installations by conducting regular perimeter patrols and monitoring access points.
Appraisal Administrator
American Advisors Group
08.2019 - 08.2022
- Reviewed and analyzed over 100 property appraisals to ensure accuracy and compliance with regulations
- Managed appraisal scheduling to meet deadlines and prioritize urgent requests for residential and commercial properties
- Coordinated communication between four appraisal management companies, sales department, and underwriters to facilitate a smooth appraisal process and address any issues promptly.
- Conducted quality control checks on completed appraisals to verify accuracy and compliance with company standards
- Prepared appraisal reports and submitted them to relevant parties within established deadlines
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Education
High School -
Esperanza High School
Anaheim, CA05.2014
Skills
- Research skills
- Compliance understanding
- Customer and client relations
- Decision Making
- Observant
- Deadline driven
- Conflict resolution
- Recruitment strategies
- Cross-cultural communication
- Language skills
- Cold calling
- Candidate assessment
Timeline
Recruiting and Retention NCO
National Guard
11.2024 - 05.2025
Infantry Man
Army National Guard
05.2023 - 03.2024
Appraisal Administrator
American Advisors Group
08.2019 - 08.2022
Imaging Specialist
American Advisors Group
03.2017 - 08.2024
High School -
Esperanza High School
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