Briana Malcom
West Valley City,UT
Summary
Dynamic and adaptable professional with extensive experience at Rocky Mountain HealthCare/Hunter Hollow, excelling in staff coordination and critical thinking. Demonstrated success in optimizing scheduling efficiency and fostering a collaborative environment, leading to significant improvements in staff utilization and patient care. Proficient in medical coding and committed to maintaining high standards of documentation and recordkeeping.
Detail-oriented Nursing Scheduler with 8 years of experience in supporting administrative needs of healthcare facilities. Successful in advocating for nursing staff needs while meeting scheduling requirements. Offering exceptional records maintenance skills and proficiency in POC, Matrixcare, QucikBase, all Microsoft Offices, When2Work, Work Day, UKG, Paycom ect.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nursing Scheduler/Care Coordinator/HR Assistant
Rocky Mountain HealthCare/Hunter Hollow
West Valley City, UT
10.2022 - Current
- Supported nursing leadership by providing regular reports on staff utilization and scheduling efficiency, enabling data-driven decisionmaking.
- Filled staffing vacancies and developed schedules to guarantee sufficient shift coverage.
- Facilitated new hire orientation sessions for incoming nurses, CNAS, and House Keeping Laundry personnel, familiarizing them with the scheduling system and procedures.
- Initiated and approved temporary staffing contracts and integrated personnel into schedules to fill coverage gaps.
- Assisted in maintaining compliance with labor laws by monitoring work hours, breaks, and overtime regulations for all nursing personnel.
- Continuously evaluated the effectiveness of scheduling policies and procedures, implementing improvements as needed to optimize workflow and reduce costs.
- Contributed to a positive work environment by addressing individual schedule preferences while balancing organizational needs.
- Collaborated with unit managers and directors on floor orientation scheduling, establishing and strategizing on departmental staffing needs.
- Improved communication between nursing staff and management by providing regular updates on schedule changes and addressing concerns promptly.
- Promoted a culture of teamwork and collaboration among nursing staff by fostering open communication regarding schedule preferences and potential conflicts.
- Worked closely with human resources to ensure timely hiring of additional staff when necessary based on anticipated demand increases or attrition rates.
- Maintained accurate attendance records and assisted with disciplinary processes in cases of excessive absences or tardiness.
- Maintained accurate records of employee attendance, absences, and schedule modifications, enabling effective reporting to management.
- Assisted in the development of annual budgets related to staffing expenses by analyzing historical data on nurse schedules and projecting future requirements accurately.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
- Reduced employee turnover through thoughtful onboarding procedures and ongoing professional development opportunities.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
Nursing Scheduler/HR Assistant
MT. Olympus Rehab Cascades HealthCare
Mill Creek UT
12.2018 - 10.2022
- Collaborated with nursing management to address staffing needs, resulting in improved patient satisfaction and nurse morale.
- Reduced scheduling conflicts by proactively identifying potential issues and working with nursing staff to find solutions.
- Analyzed historical trends in patient volume to anticipate future staffing needs accurately, allowing for proactive planning of resources.
- Enhanced patient care by efficiently scheduling nursing staff to maintain optimal coverage and minimize overtime costs.
- Worked closely with human resources to ensure timely hiring of additional staff when necessary based on anticipated demand increases or attrition rates.
- Maintained accurate records of employee attendance, absences, and schedule modifications, enabling effective reporting to management.
- Facilitated new hire orientation sessions for incoming nurses and CNAS familiarizing them with the scheduling system and procedures.
- Collaborated with unit managers and directors on floor orientation scheduling, establishing and strategizing on departmental staffing needs.
- Managed daily shift changes, ensuring seamless transitions for both patients and staff members.
- Initiated and approved temporary staffing contracts and integrated personnel into schedules to fill coverage gaps.
- Assisted in maintaining compliance with labor laws by monitoring work hours, breaks, and overtime regulations for all nursing personnel.
- Reviewed and adjudicated requests for PTO, vacation, maternity leave and both paid and unpaid leaves of absences.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Oversaw and managed hiring process and assisted human resources.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Supported coordination of benefits open enrollment activities and process.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
- Collaborated closely with department heads to identify key skills gaps within their teams, supporting targeted training initiatives.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
Medication Technician/RNA Lead/MDS Assistant
Avalon HealthCare Group
Salt Lake City, UT
08.2016 - 12.2018
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Expedited the medication pass process without compromising accuracy through effective time management techniques.
- Supported patients'' adherence to treatment plans by providing clear instructions, answering questions, and addressing concerns.
- Promoted a supportive environment for patients experiencing side effects or difficulties with medications, offering empathy and guidance where appropriate.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Maintained up-to-date knowledge of medication protocols, resulting in efficient dispensing and accurate documentation.
- Served as a reliable resource for colleagues and nursing staff, offering guidance on medication administration best practices and regulations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Turned and repositioned patients to prevent bedsores.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Acted as an advocate for each patient''s unique needs during multidisciplinary team meetings, ensuring medication plans were tailored to individual requirements.
- Followed directions of licensed nurses to administer medications and treatments.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Counted and recorded medication inventory routinely to maintain medication security and control.
Nursing Scheduler/CNA/Phlebotomist
Brookdale Assisted Living
Salt Lake City, UT
06.2014 - 08.2016
- Ensured smooth transitions during facility expansions or renovations by adjusting nurse schedules to accommodate changes in available resources.
- Continuously evaluated the effectiveness of scheduling policies and procedures, implementing improvements as needed to optimize workflow and reduce costs.
- Enhanced patient care by efficiently scheduling nursing staff to maintain optimal coverage and minimize overtime costs.
- Developed efficient processes for handling last-minute call-outs or sick days, minimizing disruptions to patient care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Reviewed patient records for accuracy and completeness.
Education
No Degree - Healthcare Business Administration/Business Mang
Salt Lake Community College
Salt Lake City, UT08.2015
High School Diploma -
Murray High School
Murray, UT06.2014
Skills
- Motivation and engagement
- Task Delegation
- Staff Coordination
- Customer Service
- Problem-Solving
- Time Management
- Collaboration and Teamwork
- Adaptable and Flexible
- Critical Thinking
- Organization and Time Management
- Computer Proficiency
- Data Entry
- Office Management
- Staff Leadership
- Invoice Processing
- Calendar and Appointment Management
- Inventory Management
- Medical Charting
- Administrative Support
- Basic Life Support for Health Care Providers (BLS)
- Equipment Troubleshooting and Maintenance
- Medical Coding
- Clerical Support
- Bookkeeping
- Clinical Support
Certification
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
- BLS-Basic Life Support
- TRT-Therapeutic Recreational Specialist
- PT - Phlebotomy Technician
Timeline
Nursing Scheduler/Care Coordinator/HR Assistant
Rocky Mountain HealthCare/Hunter Hollow
10.2022 - Current
Nursing Scheduler/HR Assistant
MT. Olympus Rehab Cascades HealthCare
12.2018 - 10.2022
Medication Technician/RNA Lead/MDS Assistant
Avalon HealthCare Group
08.2016 - 12.2018
Nursing Scheduler/CNA/Phlebotomist
Brookdale Assisted Living
06.2014 - 08.2016
No Degree - Healthcare Business Administration/Business Mang
Salt Lake Community College
High School Diploma -
Murray High School