Briana Mann
Atlanta,GA
Summary
Customer-focused professional with experience in high-volume client service, sales support, and administrative coordination. Proven ability to build strong relationships, resolve issues efficiently, and manage multiple priorities in fast-paced environments. Skilled in handling inquiries, processing documentation, and delivering professional, welcoming service that drives customer satisfaction, retention, and occupancy goals. Known for reliability, communication skills, and contributing positively to team performance.
Overview
6
6
years of professional experience
Work History
Premier Service Agent
AAA - The Auto Club Group
USA REMOTE
02.2025 - 01.2026
- Handle 80–100 client interactions daily, demonstrating strong communication, problem-solving, and relationship-building skills transferable to resident and prospect interactions.
- Educate customers on service options, payments, and policies, applying a consultative approach similar to leasing and renewals.
- Resolve billing and account concerns efficiently, supporting customer retention and satisfaction.
- Process and distribute confidential documents accurately, reflecting strong attention to detail and compliance.
- Collaborate with team members to maintain service standards and meet performance goals in a fast-paced environment.
Front Desk Agent
Aloft Marriott Hotel
Charlotte, NC, USA
07.2023 - 01.2025
- Served as the first point of contact, delivering professional, welcoming service aligned with leasing office expectations.
- Managed guest check-ins, check-outs, and inquiries, similar to resident move-ins, move-outs, and daily leasing office operations.
- Addressed and resolved concerns promptly to ensure a positive experience and encourage repeat business.
- Processed payments, maintained accurate records, and followed property procedures with precision.
- Supported team operations during peak periods, demonstrating flexibility and teamwork essential in property management.
Assistant Manager
H&R Block
Charlotte, NC, USA
09.2019 - 12.2023
- Managed daily office operations and 50–75 client interactions per day, balancing service delivery with administrative responsibilities.
- Scheduled appointments and coordinated workflows, directly supporting office efficiency and client satisfaction.
- Trained and supervised staff, reinforcing service standards and professionalism.
- Reviewed documentation for accuracy and compliance, minimizing errors and improving overall customer experience.
Head Teacher
Grace Life Academy
Charlotte, NC, USA
04.2021 - 06.2023
- Built strong relationships with parents and students through consistent communication and trust-building.
- Managed multiple priorities, schedules, and documentation while maintaining a structured, professional environment.
- Addressed concerns calmly and effectively, demonstrating conflict resolution and interpersonal skills applicable to resident relations.
Education
Bachelor's - Mass Communications
North Greenville University
Tigerville, SC01.2019
Associate - undefined
College of Central Florida
Ocala, FL01.2016
Skills
- Customer & Resident Relations
- Leasing & Sales Support
- Property Administration
- Appointment Scheduling
- Conflict Resolution
- Payment Processing
- Documentation & Compliance
- Microsoft Office Suite
- Time Management
- Team Collaboration
Timeline
Premier Service Agent
AAA - The Auto Club Group
02.2025 - 01.2026
Front Desk Agent
Aloft Marriott Hotel
07.2023 - 01.2025
Head Teacher
Grace Life Academy
04.2021 - 06.2023
Assistant Manager
H&R Block
09.2019 - 12.2023
Bachelor's - Mass Communications
North Greenville University
Associate - undefined
College of Central Florida