Briana Maravilla
Lubbock,TX
Summary
Dynamic trainer with proven skills in training needs analysis, effective communication, and customer service. Committed to enhancing employee performance through engaging training sessions and continuous improvement initiatives.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Trainer
Taco Villa
Lubbock, TX
04.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Maintained accurate cash drawer balances, ensuring financial integrity.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to streamline order fulfillment and minimize wait times.
- Contributed to maintaining cleanliness and organization of workstations for optimal operations.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated kitchen equipment safely while maintaining cleanliness standards.
- Assisted in menu development by suggesting seasonal ingredients and techniques.
- Maintained consistent quality of dishes by following recipes accurately.
- Implemented time management strategies to enhance service speed during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with management to refine training materials aligning with organizational goals.
- Facilitated hands-on training sessions, improving employee knowledge of operational procedures and customer service standards.
- Mentored staff in food safety practices, ensuring compliance with health regulations and maintaining high quality standards.
- Streamlined training materials to align with company policies, ensuring consistency across all locations.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Enhanced training accessibility, converting traditional materials into e-learning formats.
- Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.
- Implemented gamification techniques in training sessions, boosting learner engagement and participation.
- Promoted culture of continuous improvement by initiating regular training feedback loops.
- Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
- Facilitated workshops on advanced communication skills, significantly improving team collaboration.
Education
High School Diploma -
Levelland High School
Levelland, TX05.2022
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Group and individual instruction
- Training needs analysis
- Interpersonal communication
- Course development
- Food preparation
- Sanitation procedures
- Customer feedback analysis
- Product upselling
- Promotion execution
- Food safety
- Decision-making
- Attention to detail
Certification
Food handlers
TABC
Timeline
Trainer
Taco Villa
04.2023 - Current
High School Diploma -
Levelland High School