Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Briana Marcial

Houston

Summary

Dynamic Service Advisor with a strong work ethic at Lone Star Chevrolet, excelling in customer service and vehicle assessment. Achieved consistent sales targets through effective communication and attention to detail, enhancing customer satisfaction. Proven multitasker with a track record of optimizing processes and fostering loyalty in a fast-paced environment.

Overview

4
4
years of professional experience

Work History

Service Advisor

Lone Star Chevrolet
12.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.

Assistant Accountant

Joe Myers Toyota
01.2022 - 02.2024
  • Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
  • Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
  • Reviewed general ledger entries and assessed accuracy.
  • Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
  • Supported transition to new accounting platform, ensuring smooth changeover and minimal disruption.
  • Reduced month-end closing time by optimizing accounting procedures and improving team coordination.

Server

Buffalo Wild Wings
08.2021 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Associate of Science - Biology

Lone Star Chevrolet
14955 NW Freeway
01-2028

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Attention to detail
  • Excellent communication
  • Service estimates
  • Price quoting

Languages

English

Timeline

Service Advisor

Lone Star Chevrolet
12.2024 - Current

Assistant Accountant

Joe Myers Toyota
01.2022 - 02.2024

Server

Buffalo Wild Wings
08.2021 - 09.2022

Associate of Science - Biology

Lone Star Chevrolet

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