Briana Marie Rosado
Sanford,FL
Summary
Human Resources Implementation Consultant with a proven ability to drive client engagement, reduce implementation timelines, and deliver high-quality HRIS solutions. Consistently exceeds performance metrics, achieving an 8% project cancellation rate and an average implementation cycle time of 102 days FYTD. Experienced in configuring and implementing onboarding, recruiting, performance management, and LMS solutions within Paylocity's HRIS. Known for a proactive, client-focused approach, strong project ownership, and the ability to deliver efficient, compliant, and successful implementations.
Overview
8
8
years of professional experience
Work History
Human Resources Consultant II
Paylocity
Remote
05.2025 - Current
- Drives client engagement and accountability, achieving an 8% project cancellation rate (exceeding department goal of less than 12%) by proactively identifying at-risk clients and implementing re-engagement strategies
- Delivers an average implementation cycle time of 102 days FYTD (outperforming 145-day target) by reinforcing timelines, maintaining structured follow-ups, and ensuring timely completion of client deliverables
- Successfully executes on year-end implementation demands by completing 98% of January-start projects (surpassing 70% departmental goal) through effective prioritization and ownership of high-volume workload
- Proactively identify risks to project timelines and implemented mitigation strategies to prevent project deferrals
- Takes ownership beyond assigned portfolio by supporting team bandwidth needs with coverage for out-of-office teammates
Human Resources Consultant I
Paylocity
Remote
10.2023 - 05.2025
- Developed foundational expertise across Paylocity's HRIS modules including onboarding, recruiting, performance management, learning management system, enhanced HR solutions
- Built strong client partnerships by identifying business needs and supporting tailored implementation strategies for small to mid-sized organizations
- Prioritized client engagement by adopting a proactive implementation approach, anticipating challenges and system limitations to address them early
- Supported implementation success by collaborating with team members to share product knowledge and identify effective solutions for client needs
Payroll Implementation Consultant
Paylocity
Remote
11.2022 - 10.2023
- Led weekly client meetings to oversee system configuration, including accrual policies and expense management, while providing guidance and coordinating appropriate support resources
- Analyzed client financial and demographic data to execute multiple rounds of test payrolls, ensuring 100% payroll accuracy prior to go-live
- Managed end-to-end payroll processing for multi-state employees, including tax reciprocity, tax withholdings, and W-4 compliance (2019 vs. 2020 updates)
- Partnered with cross-functional teams to resolve configuration challenges and deliver seamless implementation experiences
- Proactively maintained product expertise through internal knowledge bases and operations community forums
Account Specialist II
JP Morgan Chase & Company
08.2022 - 11.2022
- Resolved complex client inquiries by identifying root causes and delivering effective solutions, ensuring a high-quality client experience from initial contact through resolution
- Built client trust and retention through strong communication, active listening, and personalized support
- Demonstrated early leadership by facilitating training sessions for 15+ specialists on best practices, contributing to improved team performance and compliance adherence
American Express Credit Card Sales Consultant
Concentrix
02.2018 - 07.2021
- Implemented a consultative selling approach through categorization of AMEX products into travel, cash back, rewards, and business cards.
- Educated potential card holders on new account bonus offers, and made personal recommendations in accordance with their spending/life habits.
- Exceeded monthly credit card sale goals while ensuring to not only follow FDIC Laws, Regulations, and Related Acts, but also keeping the potential client’s interest at heart.
Education
Bachelor of Science - Biomedical Sciences
University of Central Florida
Orlando, Florida05-2020
Skills
- HRIS Implementation
- Client Relationship Management & Engagement
- Project & Implementation Lifecycle Management
- Process Improvement & Workflow Optimization
- Cross-Functional Collaboration
- Client Training & System Adoption
Timeline
Human Resources Consultant II
Paylocity
05.2025 - Current
Human Resources Consultant I
Paylocity
10.2023 - 05.2025
Payroll Implementation Consultant
Paylocity
11.2022 - 10.2023
Account Specialist II
JP Morgan Chase & Company
08.2022 - 11.2022
American Express Credit Card Sales Consultant
Concentrix
02.2018 - 07.2021
Bachelor of Science - Biomedical Sciences
University of Central Florida