BRIANA MARSON
Dallas,TX
Summary
Experienced Licensed Cosmetologist with over 11 years of expertise in delivering personalized consultations and cultivating lasting guest relationships through exceptional service and attention to detail. Recognized for strong organizational skills, time management, and the ability to multitask effectively in high-pressure environments. Trusted for discretion, reliability, and a proactive approach to managing complex schedules and operational needs. Now seeking to leverage a proven track record of guest-focused excellence, adaptability, and problem-solving into a dynamic executive assistant role supporting high-level professionals.
Overview
10
10
years of professional experience
Work History
Senior Licensed Colorist
Madison Reed
03.2024 - Current
- Delivers engaging consultations, elevating guest satisfaction and managing 10.6 guests each hour.
- Drive hair color bar performance and sales by upselling Madison Reed products, consistently achieving an average order value (AOV) of $52.00+ while maintaining high guest satisfaction.
- Build guest relationships through exceptional service, achieving an average of 96.93% quality assurance ratings monthly, driving repeat business and referrals.
- Provide expert hair color advice and at-home care to 1,100+ guests monthly, consistently achieving all 3 KPI goals.
- Remote
Licensed Colorist
Madison Reed
02.2023 - 03.2024
- Provided hair color services, including consultations, single-process color, highlights, balayage, color corrections, toners, and glosses. Offer personalized recommendations, achieving an average AOV of $112.
- Build guest relationships through exceptional service, achieving an 83% retention rate and driving repeat business and referrals.
- Create personalized color formulas to achieve desired results while maintaining hair integrity, driving a 91% add-on service rate.
Licensed Colorist
Salon Bonita
01.2016 - 04.2017
- Conducted thorough consultations to assess guest needs and recommend personalized color solutions.
- Collaborated with team members to execute complex coloring techniques, ensuring consistency in service quality.
- Developed customized color formulations to meet guest preferences and enhance overall satisfaction.
- Assist with color services, including different coloring techniques, while learning color formulations and application techniques.
Education
Cosmetology License - Cosmetology
PCI Academy
Ames, IA12.2015
Skills
- Accountable
- Adaptable
- Collaboration and Teamwork
- Critical Thinking
- Deadline Oriented Approach
- Interpersonal Skills
Timeline
Senior Licensed Colorist
Madison Reed
03.2024 - Current
Licensed Colorist
Madison Reed
02.2023 - 03.2024
Licensed Colorist
Salon Bonita
01.2016 - 04.2017
Cosmetology License - Cosmetology
PCI Academy
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