Briana Matrona
Crown Point,IN
Summary
Experienced with managing sales operations and coordinating team efforts to meet targets. Utilizes organizational skills and attention to detail to ensure smooth processes. Track record of enhancing customer satisfaction through effective communication and support.
Overview
12
12
years of professional experience
Work History
Sales Coordinator & CSR
Culligan Pure Waters
Merrillville, IN
06.2023 - Current
- Coordinated sales orders and inventory management to ensure timely product delivery.
- Assisted in maintaining accurate customer databases using CRM software.
- Processed sales documentation and prepared reports to support team objectives.
- Implemented process improvements that enhanced operational efficiency within the sales department.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
Certified Nursing Assistant
Saint Anthony's Medical Center
Crown Point, IN
02.2014 - 06.2023
- Assisted patients with daily living activities, ensuring comfort and safety during care procedures.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate patient records, documenting care provided and observing changes in condition.
- Implemented infection control measures, contributing to a safer healthcare environment for patients and staff.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
Sterile Processing Technician (In Progress)
Ivy Tech Community College of Indiana
Valparaiso, IN09-2026
Skills
- Customer communication
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Employee of the Month (Plaque), performance & attendance recognition
I was recognized for perfect attendance, positive attitude, having team-work and strategy building skills.
Timeline
Sales Coordinator & CSR
Culligan Pure Waters
06.2023 - Current
Certified Nursing Assistant
Saint Anthony's Medical Center
02.2014 - 06.2023
Sterile Processing Technician (In Progress)
Ivy Tech Community College of Indiana