Briana Mccollum
Latta,SC
Summary
Professional with high standard for results, bringing solid experience in patient care and administrative support. Skilled in conducting preliminary eye exams, maintaining patient records, and managing office tasks efficiently. Strong collaborator focused on team success and adapting to changing needs. Known for reliability, excellent communication, and customer service skills.
Overview
12
12
years of professional experience
Work History
Optometrist Assistant
FLORENCE PRIMARY EYECARE
02.2014 - Current
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
Customer Service Representative
Blue Cross & Blue Shield of SC
06.2012 - 02.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
MARION HIGH SCHOOL
Marion, SC05-2012
Skills
- Visual field testing
- Office Administration
- Optical dispensing
- Insurance Verification
- Patient Care Coordination
- Appointment Scheduling
- Business Correspondence
- Administrative assistance
- Paperwork management
Timeline
Optometrist Assistant
FLORENCE PRIMARY EYECARE
02.2014 - Current
Customer Service Representative
Blue Cross & Blue Shield of SC
06.2012 - 02.2014
High School Diploma -
MARION HIGH SCHOOL
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