Lizbeth Rivas
Sugar Land,TX
Summary
Experienced in healthcare support and eager to advance in a clinical environment. Contribute to a positive patient experience through proficient application of optometric procedures and techniques. Possess strong communication and organizational skills, ready to excel in any role.
Overview
7
7
years of professional experience
Work History
Optometrist Assistant
Eye Connection
07.2019 - Current
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
- Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
- Strengthened relationships with returning patients through personalized attention to individual needs during visits.
- Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
- Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
Leasing Agent
Amritta Apartments
01.2019 - 06.2019
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Medical Billing Assistant
Reliant Rehabilitation
03.2018 - 12.2018
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
- Assisted in reducing patient wait times by efficiently managing appointment scheduling and front desk operations.
- Assured accurate charge capture by working closely with clinical staff to verify services provided before submitting claims.
- Participated in staff trainings to enhance team performance in medical billing operations consistently.
- Strengthened client relationships through clear communication and prompt resolution of billing concerns.
- Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
Education
High School Diploma -
Kempner High School
06.2015
Skills
- Insurance Verification
- Visual Field Testing
- Office Administration
- Diagnostic Equipment Operation
- Appointment Scheduling
- Patient Care Coordination
- Team Collaboration
- Visual field testing
- Office administration
- Optical dispensing
- Insurance verification
- Medical record maintenance
- Insurance billing
- Medical terminology proficiency
- Glasses repair
- Chart preparation
- Contact lens fitting
- Scribing
Languages
Spanish
Native or Bilingual
Timeline
Optometrist Assistant
Eye Connection
07.2019 - Current
Leasing Agent
Amritta Apartments
01.2019 - 06.2019
Medical Billing Assistant
Reliant Rehabilitation
03.2018 - 12.2018
High School Diploma -
Kempner High School
Similar Profiles
Abigail DimasAbigail Dimas
Optician/Receptionist at Eye ConnectionOptician/Receptionist at Eye Connection
Eljin Keeling-johnsonEljin Keeling-johnson
Counselling and Life coach at Connection Wellbeing services and Connection CoachCounselling and Life coach at Connection Wellbeing services and Connection Coach
JON HARGRAVEJON HARGRAVE
Supervisor of Configurations at Connection (Formerly PC Connection)Supervisor of Configurations at Connection (Formerly PC Connection)
Muhammad Asad GillaniMuhammad Asad Gillani
Operation Engineer at Al-Technique Corporation PARAS LahoreOperation Engineer at Al-Technique Corporation PARAS Lahore
MERCY AWAHMERCY AWAH
LPN at K2 HOLLISTIC HOME HEALTHLPN at K2 HOLLISTIC HOME HEALTH