Lizbeth Rivas
Sugar Land,TX
Summary
Experienced in healthcare support and eager to advance in a clinical environment. Contribute to a positive patient experience through proficient application of optometric procedures and techniques. Possess strong communication and organizational skills, ready to excel in any role.
Overview
7
7
years of professional experience
Work History
Optometrist Assistant
Eye Connection
8880 Highway 6 Ste 200, Missouri City, TX 77459
07.2019 - Current
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
- Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
- Strengthened relationships with returning patients through personalized attention to individual needs during visits.
- Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
- Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
Leasing Agent
Amritta Apartments
7800 W Airport Blvd Houston TX 77071
01.2019 - 06.2019
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Medical Billing Assistant
Reliant Rehabilitation
4048 Red Bluff Road Pasadena TX 77503
03.2018 - 12.2018
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
- Assisted in reducing patient wait times by efficiently managing appointment scheduling and front desk operations.
- Assured accurate charge capture by working closely with clinical staff to verify services provided before submitting claims.
- Participated in staff trainings to enhance team performance in medical billing operations consistently.
- Strengthened client relationships through clear communication and prompt resolution of billing concerns.
- Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
Education
High School Diploma -
Kempner High School
06.2015
Skills
- Insurance Verification
- Visual Field Testing
- Office Administration
- Diagnostic Equipment Operation
- Appointment Scheduling
- Patient Care Coordination
- Team Collaboration
- Visual field testing
- Office administration
- Optical dispensing
- Insurance verification
- Medical record maintenance
- Insurance billing
- Medical terminology proficiency
- Glasses repair
- Chart preparation
- Contact lens fitting
- Scribing
Languages
Spanish
Native or Bilingual
Timeline
Optometrist Assistant
Eye Connection
07.2019 - Current
Leasing Agent
Amritta Apartments
01.2019 - 06.2019
Medical Billing Assistant
Reliant Rehabilitation
03.2018 - 12.2018
High School Diploma -
Kempner High School