Heather Varnadoe
Walmart Vision Center
Palatka,FL
1
Certification
20
years of professional experience
Detail-oriented optometrist assistant experienced in patient care coordination and optical dispensing. Skilled in appointment scheduling and insurance verification, contributing to improved clinic operations and patient satisfaction.
Work History
Optometrist Assistant
14 Years 2 Months- Provided support in fitting and dispensing eyewear, ensuring customer satisfaction.
- Maintained inventory of optical products, ensuring availability for patient needs.
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
- Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
- Strengthened relationships with returning patients through personalized attention to individual needs during visits.
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
- Implemented efficient check-in procedures to enhance overall clinic operations.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
- Facilitated effective communication between optometrist and patients, explaining treatment plans and procedures clearly.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Cashier
6 Years- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Collaborated with team members to optimize checkout flow during peak hours.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma
Skills
Optical dispensing
Insurance verification
Appointment scheduling
Patient care coordination
Payment collection
Paperwork management
Patient recordkeeping
Insurance billing
Customer education
Insurance preauthorization
Willingness to learn
Teamwork
Problem-solving
Time management
Attention to detail
Patient care
Reliability
Patient scheduling
Patient confidentiality
Excellent communication
Multitasking Abilities
Eyewear adjustment
Certification
I have also been an Optician Apprentice with the State of Florida.
Timeline
Optometrist Assistant
Walmart Vision Center
06.2012 - CurrentRead More
Cashier
Walmart
06.2006 - 06.2012Read More
Palatka High School
High School Diploma
Read More