Marina Quinlan
Brighton,CO
Summary
Detail-oriented Optometrist Assistant with over 15 years in patient care and optical services. Skilled in streamlining processes and improving patient satisfaction through effective communication and teamwork. Eager to contribute expertise to enhance clinic operations.
Overview
15
15
years of professional experience
Work History
Optometrist Assistant
Brighton Eye Associates
Brighton, CO
05.2011 - Current
- Ensured quality patient care by assisting optometrist with pre-testing, diagnostic testing, and contact lens fittings.
- Educated patients on contact lens usage and proper eye care practices.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Supported optometrists during examinations by preparing instruments and maintaining a sterile environment.
- Scheduled patient appointments, ensuring efficient use of provider time and resources.
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
- Increased patient satisfaction by addressing concerns promptly and effectively resolving issues.
- Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.
- Assisted in patient intake, gathering medical histories and verifying insurance information.
- Maintained accurate inventory records of optical supplies, ensuring availability for patient needs. of optical supplies, placing orders to ensure optimal stock levels.
- Managed inventory levels of optical goods such as frames, lenses, and contact lens supplies, placing orders to maintain adequate stock.
- Implemented improved scheduling processes, reducing patient wait times consistently.
- Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
- Strengthened relationships with returning patients through personalized attention to individual needs during visits.
- Trained new staff on office procedures, enhancing team efficiency and productivity.
- Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
- Facilitated effective communication between optometrist and patients, explaining treatment plans and procedures clearly.
- Demonstrated adaptability during emergencies or unexpected situations, quickly adjusting workflow as needed while maintaining focus on patient safety and comfort.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Responded to incoming telephone calls, providing information and assistance to patients. to offer office information, answer questions, and direct calls to staff.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Collaborated with team members to provide comprehensive support for optometrist during busy clinic hours or special events like vision screenings at local schools.
- Contributed to practice growth by effectively marketing services and products to new and existing patients.
- Supported a high standard of care by preparing examination rooms with necessary supplies before each appointment.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Bachelor of Science -
Instituto Tecnologico De Parral
Parral, Chihuahua, Mexico02.1993
Skills
- Visual field testing
- Prescription interpretation
- Optical dispensing
- Optical measuring
- Contact lens instruction
- Eyewear adjustment
- Frame selection assistance
- Glasses repair
- Patient record management
- Chart preparation
- Insurance verification
- Billing coordination
- Appointment scheduling
- Teamwork and collaboration
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Optometrist Assistant
Brighton Eye Associates
05.2011 - Current
Bachelor of Science -
Instituto Tecnologico De Parral