Briana McCoy
Katy
Summary
Results-driven care management professional adept at managing high caseloads and connecting clients with essential services to enhance stability. Proven track record in coordinating multidisciplinary teams, conducting thorough assessments, and utilizing evidence-based practices to achieve client engagement and improved health outcomes.
Overview
9
9
years of professional experience
Work History
Lead Care Manager
Vynca
2025.09 - Current
- Coordinated care for clients with complex clinical and social needs, supporting patients and families while facilitating communication between healthcare providers and community-based services.
- Coordinate care with physicians, specialists, pharmacists, social service organizations, and other interdisciplinary partners to promote continuity of care and alignment with individualized treatment plans.
- Conduct comprehensive assessments to identify client needs across physical, behavioral, and social health domains and advocate for appropriate services and interventions.
- Develop individualized care plans and establish SMART goals while monitoring client progress and utilizing evidence-based practices, including Motivational Interviewing, to promote engagement and improved outcomes.
- Linked clients to government, healthcare, and community resources to address social determinants of health, including housing, food security, and transportation.
- Maintain accurate and timely client health records within EMR systems and document care coordination activities, interventions, and outcomes in CRM platforms.
- Delivered clinical documentation and monthly program compliance reports within deadlines, ensuring adherence to organizational and regulatory requirements.
Sr. Housing Stabilization Specialist
Public Partnerships
2021.11 - 2025.07
- Managed 250+ client cases monthly, connecting members with housing, healthcare, and social service resources to ensure stable living conditions while adhering to funding and eligibility guidelines.
- Advocated for clients with service providers, government agencies, and funding bodies to expedite approvals and resolve barriers, enhancing access to essential services.
- Developed and updated individualized care and housing plans, integrating community-based support services to promote long-term stability and self-sufficiency.
- Applied trauma-informed care principles to navigate sensitive client situations, identify barriers, and connect clients with appropriate resources and services.
- Maintained accurate EMR/CRM records and Excel-based trackers, producing monthly compliance reports for leadership review to support informed decision-making.
Case Manager
Employer Direct Healthcare
2019.12 - 2021.10
- Coordinated nationwide medical and surgical cases, facilitating timely care delivery and ensuring compliance through effective communication and accurate documentation.
- Liaised among patients, providers, and insurers to identify care plan gaps, coordinate services, and align treatment goals.
- Maintained data accuracy in internal care management systems, enabling successful audits and claims processing while supporting continuity of care.
Care Coordinator
United Healthcare
2017.02 - 2019.12
- Assessed needs, arranged services, provided benefit education, and coordinated care for Medicare and Retirement members, enhancing access to necessary healthcare resources.
- Facilitated care for members with complex behavioral health needs, utilizing Motivational Interviewing techniques to promote engagement and achieve personalized health goals.
- Collaborated with interdisciplinary teams to adjust care plans in response to changing member needs, ensuring alignment with evolving healthcare goals.
- Delivered benefit education and claim resolution while achieving a first-contact resolution rate above 90%, contributing to improved member satisfaction.
Education
B.A. - Communication and Technology
University of North Texas at Dallas
Dallas, TX2015-06
Skills
- Telehealth support
- Case management
- Data management
- Client advocacy
- Complex needs
- Interdisciplinary coordination
- Clinical assessments
- Trauma-Informed Care
- Motivational Interviewing
- Social Determinants of Health
- Housing & Community Resource Navigation
- EMR & CRM Documentation
- Chart documentation
- Clinical documentation
- Program Compliance Reporting
- Compliance reporting
- Regulatory compliance
- Telehealth support
- Data management
- Excel analytics
- MS Office
- Google Workspace
- Performance enhancement
- Process optimization
- Resource allocation
- Stakeholder engagement
- Project oversight
- Chart documentation
- Project oversight
- Clinical documentation
- Service integration
- Performance enhancement
Timeline
Lead Care Manager
Vynca
2025.09 - Current
Sr. Housing Stabilization Specialist
Public Partnerships
2021.11 - 2025.07
Case Manager
Employer Direct Healthcare
2019.12 - 2021.10
Care Coordinator
United Healthcare
2017.02 - 2019.12
B.A. - Communication and Technology
University of North Texas at Dallas