ELMA MCTILLER
Pensacola
Summary
Remote Registered Medical Assistant (RMA) with 10+ years of experience in clinical support, patient care coordination, EHR documentation, and chronic care management. Proven ability to manage high-volume patient communications, chart review, care plan development, and HIPAA-compliant documentation in fully remote environments. Experienced in CCM enrollment, scribing, insurance verification, and productivity-driven healthcare roles. Authorized to work in the US for any employer
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant/Care Manager
Renova Health
Tennessee
02.2025 - 11.2025
- Conduct high-volume inbound and outbound patient and provider calls in a remote setting
- Enroll Medicare patients into Chronic Care Management (CCM) programs
- Develop, monitor, and update individualized care plans for eligible patients
- Communicate patient progress and care recommendations to physicians
- Perform chart review and chart preparation to support clinical visits
- Document all patient interactions in EHR with accurate timestamps to support billing
- Maintain strict HIPAA compliance while meeting daily productivity expectations
Senior Process Executive/Scribe
Cognizant Technology
College Station, TX
07.2023 - 02.2024
- Provided remote medical scribing and clinical documentation support
- Accurately transcribed provider dictation into EHR systems
- Ensured timely, accurate entry of clinical data
- Met quality assurance and productivity metrics consistently
- Maintained HIPAA compliance in a remote environment
Quality Documentation Specialist/Scribe/Medical Records Specialist
Nuance Communications
Burlington, MA
09.2021 - 06.2023
- Delivered remote documentation and medical scribing services
- Managed patient health records and fulfilled medical records requests
- Reviewed and submitted clinical documentation for external requests
- Maintained accuracy, confidentiality, and HIPAA compliance
- Met strict productivity and quality standards
Medical Assistant
Advent Health OBGYN
Ocala, FL
06.2021 - 09.2021
- Vital sign measurement
- Procedure set up and assist with procedures
- Give injections and assist with lab testing
- Complete medication pre-authorizations
Medical Assistant/Patient Service Representative
West Florida Medical Center Clinic
Pensacola, FL
07.2017 - 06.2021
- Medication refills
- EHR documentation
- Gathering documentation to submit referrals
- Submitting documentation for medical records request and receiving external request.
- Verify insurance
- Scheduling appointments
- Chart prep
- Scanning images to patient's EMR
Medical Assistant
Dr. Trinca Family Care Clinic
Greenville, MS
01.2010 - 02.2014
- Utilize different EMR systems
- Schedule appointments & procedures
- Medication preparation and prescription refills
Education
Associate of Science - Medical Biller & Coder
Grantham University
Lenexa, KS05.2014
Associate of Science - Medical Assisting
Kaplan University
Davenport, IA06.2013
Associate of Arts - Healthcare Administration/Medical Records
University of Phoenix
Phoenix, AZ08.2011
Skills
- Remote Medical Assisting
- Chronic Care Management (CCM)
- EHR / EMR Documentation
- Chart Review & Chart Prep
- Patient Outreach (Inbound/Outbound Calls)
- Care Plan Development
- Telehealth Support
- Medical Scribing
- HIPAA Compliance
- Insurance Verification
- Medical Records Management
- Productivity & Quality Metrics
Certification
Registered Medical Assistant
June 2023 to June 2026
Timeline
Medical Assistant/Care Manager
Renova Health
02.2025 - 11.2025
Senior Process Executive/Scribe
Cognizant Technology
07.2023 - 02.2024
Quality Documentation Specialist/Scribe/Medical Records Specialist
Nuance Communications
09.2021 - 06.2023
Medical Assistant
Advent Health OBGYN
06.2021 - 09.2021
Medical Assistant/Patient Service Representative
West Florida Medical Center Clinic
07.2017 - 06.2021
Medical Assistant
Dr. Trinca Family Care Clinic
01.2010 - 02.2014
Associate of Science - Medical Assisting
Kaplan University
Associate of Arts - Healthcare Administration/Medical Records
University of Phoenix
Associate of Science - Medical Biller & Coder
Grantham University