Renee Mims
Aubrey
Summary
Dedicated Certified Medical Assistant (CMA) with 14 years of experience, including remote healthcare support and leadership. Proficient in Athenahealth, Salesforce, and Vonage phone systems, specializing in patient scheduling, medication refills, telehealth support, and chart preparation. Experienced in team training and mentoring, ensuring best practices in patient care and administrative efficiency. Passionate about delivering high-quality, HIPAA-compliant healthcare services while fostering strong patient relationships.
Overview
10
10
years of professional experience
Work History
Certified Medical Assistant (Remote)
Flyte Health
New Canaan
01.2024 - Current
- - Led a team training program for one year, onboarding and mentoring new remote medical assistants.
- Managed patient communications via Vonage, handling concerns, scheduling issues, and medication inquiries with professionalism.
- Assisted patients experiencing side effects from prescribed medications, offering guidance and escalating concerns to providers.
- Processed electronic medication refill requests, ensuring timely and accurate prescription management.
- Scheduled appointments and coordinated telehealth visits, optimizing patient access to care.
- Assisted physicians in chart preparation, compiling patient histories and relevant medical information.
- Ensured HIPAA compliance while managing sensitive patient records and communications.
- Provided direct patient care, including vital signs, medical history documentation, and assisting in examinations.
- Assisted in medication management, e-prescribing, and patient education.
- Scheduled in-office and telehealth appointments, improving clinic efficiency.
- Maintained accurate electronic health records (EHR), ensuring updated documentation.
- Supported physicians in diagnostic testing, wound care, immunizations, and lab procedures.
- Trained and mentored new medical assistants, ensuring adherence to best practices.
Certified Medical Assistant
Granny Nannies Licensing Group
Frisco
12.2018 - 11.2023
- Promoted a safe environment by providing supervision and monitoring of patients' physical condition and behavior.
- Assessed home environment for potential safety hazards or risks to the client's well-being.
- Assisted clients with mobility issues by using appropriate transfer techniques.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Responded promptly to emergency situations involving clients.
- Educated family members on proper care techniques for their loved one.
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Administered medications in accordance with physician instructions.
- Monitored vital signs such as blood pressure and temperature.
- Managed client's schedule of doctor's appointments, therapies.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Certified Medical Assistant
Medical City Denton
Denton , TX
04.2015 - 07.2018
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Graduate Certificate - Medical Assistant
Remington College
Frisco, Texas05-2010
Skills
- 14 Years of Clinical & Remote Medical Assisting
- Remote Patient Support & Care Coordination
- Medical Scheduling & Appointment Management
- Athenahealth & Salesforce Proficiency
- Vonage Phone Support for Patient Inquiries
- Medication Refills & E-Prescribing
- Chart Preparation & Documentation
- Patient Education on Medication Side Effects
- HIPAA Compliance & Confidentiality
- Team Training & Leadership
- Telehealth & Electronic Health Records (EHR)
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
Timeline
Certified Medical Assistant (Remote)
Flyte Health
01.2024 - Current
Certified Medical Assistant
Granny Nannies Licensing Group
12.2018 - 11.2023
Certified Medical Assistant
Medical City Denton
04.2015 - 07.2018
Graduate Certificate - Medical Assistant
Remington College
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