Briana McCree
Clermont
Summary
I am a Diligent and even-tempered retail an CSR professional with 8+ years of experience providing excellent customer service to technology enthusiasts. Highly responsive to customers’ needs and always looking to find a solution to customer inquiries. A team player who goes the extra mile to ensure customers are satisfied. Also with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Willing to relocate: Anywhere
Overview
8
8
years of professional experience
Work History
Data Entry
Aetna, a CVS Health Company
Clermont, FL
03.2022 - 12.2023
- Ensure that all data entered is accurate, complete, and up-to-date according to company guidelines
- Maintain organized electronic files, ensuring that records are easily accessible and regularly updated
- Work closely with different departments, ensuring data integrity while managing customer records, inventory data, and other key information
- Follow company procedures and healthcare regulations, such as HIPAA, to protect sensitive data
- Communicate effectively with team members to share updates, address challenges, and ensure that all data is entered correctly and on time
CSR - Customer Service Representative
Aveanna Healthcare
Clermont, FL
01.2021 - 10.2023
- Receive inbound calls/making Outbound calls about healthcare coverage (REMOTELY)
- Updating customer records
- Generate sales leads
- Attending customer service team meetings
- Interact with customers via email, chat, or phone to address inquiries, resolve issues, and provide information about our products or services
- Promoting sales
- Friendly customer service
Insurance Claims Specialist
AppleOne
Clermont, FL
01.2021 - 12.2022
- Filing Claims
- Engaged with customers to provide a positive customer experience, by answering questions and resolving complex customer inquiries.
- Prepared damages appraisal by interviewing parties and witnesses and conducted claims evaluation supported with relevant photos and diagrams.
- Ensured prompt and accurate delivery of claims documents according to policy period and organization’s budget guidelines.
Financial Analyst Rep
Walmart, Inc.
Orlando, FL
05.2019 - 09.2021
- Applied analytical skills to process large amounts of data to find profitable opportunities and investments.
- Managed and evaluated financial annals to guarantee detailed reports, financial statements, and accounts receivable data.
- Monitored current accounts for payment progress for various clients and organizations.
Health Care Assistant Rep
Southlake Hospital
Clermont, FL
04.2019 - 07.2021
- Enhanced the residents’ experience by introducing board games, amusement shows, and singing games, increasing the engagement levels by 50%.
- Answering phones an responding to emails from Management and other employers.
- Managed residents’ nutritional behavior, alerting the medical team of cases of poor feeding habits or reactions to various foods.
Customer Service Representative (CSR), Customer Service Representatives
Convergys's Call Center
Florida
05.2016 - 10.2019
- Type Of Skills
- Set up client appointments
- Booked appointments
- Answered general questions
- Handled emails, inbound calls, and outbound calls
- Developed and maintained positive client relations and coordinated with other departments within the company to ensure requests and questions are handled appropriately and in a timely manner.
Sears Sales Associate Rep
Sears Home Services
Orlando, FL
02.2017 - 11.2018
- Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.
- Welcomed new customers and transferred warm leads to sales department.
- Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
Education
High school or equivalent - undefined
Apopka High School
06-2012
Skills
- English
- Health information management
- Productivity software
- Computer skills
- Problem-solving
- Microsoft Office
- Microsoft Windows
- Help Desk
- Operating Systems
- Customer service
- Basic math
- Excel
- Empathy
- Microsoft Outlook
- Data entry
- E-commerce
- Microsoft Excel
- Network Support
- Attention to detail
- Email support
- Desktop Support
- Written communication
- CRM software
- Typing
Additional Information
Authorized to work in the US for any employer
Timeline
Data Entry
Aetna, a CVS Health Company
03.2022 - 12.2023
CSR - Customer Service Representative
Aveanna Healthcare
01.2021 - 10.2023
Insurance Claims Specialist
AppleOne
01.2021 - 12.2022
Financial Analyst Rep
Walmart, Inc.
05.2019 - 09.2021
Health Care Assistant Rep
Southlake Hospital
04.2019 - 07.2021
Sears Sales Associate Rep
Sears Home Services
02.2017 - 11.2018
Customer Service Representative (CSR), Customer Service Representatives
Convergys's Call Center
05.2016 - 10.2019
High school or equivalent - undefined
Apopka High School