Briana Mcgee
Indianapolis,IN
Summary
Friendly Skincare Consultant with deep knowledge of skin conditions and effective treatments. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage efficient and effective store operations.
Esthetician with strong business, sales and customer service skills necessary to meet spa goals and exceed client expectations.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Licensed Esthetician
Contracted
Indianapolis, IN
06.2020 - Current
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Designed customized facial and body treatments meeting individual client needs.
- Analyzed client's skin using magnifying lamps or other diagnostic equipment.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Managed the cash register, processed payments, and handled returns and exchanges.
- Assisted with inventory counts and restocking of shelves as needed.
- Three years in customer service.
Licensed Esthetician
CosmoProf
Indianapolis, IN
06.2023 - 08.2023
- Identified needs of customers promptly and efficiently.
- Developed a loyal client base through excellent customer service.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Used collateral material and documents to share information about services, products and promotions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Greeted customers and identified their needs.
- Maintained knowledge of current sales promotions and new product releases.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Personal Assistant
Agency impact
Indianapolis, IN
05.2020 - 08.2021
- Conducted research and collected and analyzed data to prepare reports and documents.
- Delivered optimal administrative, customer service and case management support.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Provided administrative support for the Executive Billing Team as required.
- Assisted with the preparation of detailed billing reports for review by executive management.
Education
High School Diploma -
Indiana University - Purdue University Indianapolis
Indianapolis, IN05-2027
Skills
- Skin Rejuvenation
- LED Light Therapy
- Skin Tightening Techniques
- Client Needs Assessment
- Social Media Marketing
- Spa Treatment Services Expert
- Consultative Sales Strategies
- Dermalogica
- Outstanding Client Care
- Advanced Facials Specialist
- Brazilian Bikini Wax Trained
- Soft Wax Expert
- Tool, Equipment, and Surface Sanitizing
Timeline
Licensed Esthetician
CosmoProf
06.2023 - 08.2023
Licensed Esthetician
Contracted
06.2020 - Current
Personal Assistant
Agency impact
05.2020 - 08.2021
High School Diploma -
Indiana University - Purdue University Indianapolis