Briana Mckown
Odessa,TX
Summary
Seasoned banking professional with a proven track record at Southwest Bank, skilled in upselling techniques and exceptional in cultivating strong customer relationships. Proficient in banking software, resulting in enhanced branch operations and a significant boost in customer satisfaction. Consistently exceeds performance goals through a strong work ethic and professionalism, contributing to overall business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Server
Homemade WInes
Odessa, TX
02.2022 - Current
- Processed guest checks using POS system accurately.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Answered phone calls from customers regarding reservations or inquiries about menu items.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Maintained cleanliness in the dining room.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Managed opening and closing duties to facilitate restaurant operations.
Universal Banker/ Lobby Support
Southwest Bank
Odessa, TX
07.2019 - 01.2025
- Performed teller duties such as accepting payments, cashing checks, and processing cashier checks.
- Processed deposits and withdrawals in a timely manner while adhering to banking regulations.
- Provided exceptional customer service to a diverse range of clients, including those with complex financial needs.
- Monitored daily cash flow levels at the branch location.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Created training materials for new employees related to banking procedures.
- Developed relationships with customers by providing personalized advice on their finances.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted customers with loan applications and other financial services, such as setting up bank accounts, transferring funds, and opening certificates of deposit.
- Resolved customer complaints efficiently and professionally.
- Trained and coached less experienced team members in procedures, compliance standards and performance
- Participated in training sessions regarding new banking products or services.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
School Aide
Ector Jr. High
Odessa, TX
07.2018 - 07.2019
- Documented student achievements, attendance records, and conduct concerns.
- Assisted with clerical tasks including filing documents, photocopying materials.
- Coordinated with parents and teachers for better academic outcomes.
- Collaborated with school staff to ensure a safe learning environment for students.
- Intervened when necessary to de-escalate conflicts between students or with staff.
- Developed relationships with at-risk students to provide guidance and support.
- Managed updates on student performance for parents and teachers.
- Supplied individualized emotional support to students.
- Maintained attendance records and documented class activity.
- Applied positive reinforcement to redirect negative behaviors.
Car Salesperson
Nissan of Odessa
Odessa, TX
02.2018 - 07.2018
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Maintained customer satisfaction by providing prompt, reliable service.
- Provided follow-up customer service after a car sale was completed.
- Developed relationships with potential buyers through phone calls and emails.
- Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Odessa High School
Odessa, TX05-2010
Skills
- Upselling techniques
- Accurate money handling
- Dish preparation
- Server monitoring
- Liquor, wine, and food service
- Food inspection
- Check processing
- Wire transfers
- Branch operations
- Banking software navigation
- Electronic banking systems
- Account maintenance
- Bookkeeping and accounting proficiency
- Customer education
- Conflict resolution techniques
- Customer relationship building
- Professionalism and courtesy
- Savvy relationship-builder
- Strong work ethic
- Strong sense of banking ethics
- Goal-oriented focus
- proficient in NuPoint and Jack Henry banking platforms
Affiliations
- A member of the Fundraising committee for Young Professionals Of Odessa since 2024.
Certification
- licensed Notary
References
References available upon request.
Timeline
Lead Server
Homemade WInes
02.2022 - Current
Universal Banker/ Lobby Support
Southwest Bank
07.2019 - 01.2025
School Aide
Ector Jr. High
07.2018 - 07.2019
Car Salesperson
Nissan of Odessa
02.2018 - 07.2018
High School Diploma -
Odessa High School