Briana Mendoza
Yakima,WA
Summary
Front desk Assistant with expertise in customer service, cash handling and event coordination. Committed to enhancing guest experiences through effective communication and attention to detail. Specialist skilled in managing front desk operations and providing exceptional service. Proven ability to handle multiple tasks, create welcoming environment, and resolve issues efficiently. Known for strong teamwork, adaptability, and reliability.
Overview
4
4
years of professional experience
Work History
Front Desk Assistant
Get Air Trampoline Park
Yakima, WA
06.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed front desk operations, including check-ins, ticket sales, and reservations.
- Assisted in training new staff members on front desk procedures and customer engagement techniques.
- Handled cash transactions accurately, ensuring compliance with financial processes and reporting protocols.
- Developed and maintained relationships with guests, contributing to repeat business opportunities.
- Implemented daily operational procedures that improved front desk workflow efficiency.
Skills
- Excellent communication
- Time management
- Attention to detail
- Maintaining cleanliness
- Cash handling
- Customer service
- Event coordination
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Assistant
Get Air Trampoline Park
06.2022 - Current