Briana Mingo
Mundelein,IL
Summary
Customer-focused operations and compliance professional with experience spanning dispatch, technical certification review, and regulated labeling workflows. Known for sharp documentation, fast triage of complex requests, and clear communication with clients, labs, and internal teams. Adept at managing high-volume channels (calls, email, fax), prioritizing competing deadlines, and supporting standards-driven work with accuracy and consistency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Pomps
09.2024 - Current
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of a number of fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Analyzed customer feedback and provided solutions to improve customer service.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Certification Reviewer
Intertek (Contract)
10.2023 - 08.2024
- Conduct thorough technical reviews of product documentation and certification applications to ensure compliance with relevant national and international standards (e.g., ISO, IEC, UL, CE).
- Assess and verify test reports, design drawings, and technical files for accuracy, completeness, and adherence to certification requirements.
- Coordinate with testing laboratories and engineering teams to clarify technical queries and ensure accurate certification outcomes.
- Prepare detailed evaluation reports and provide certification recommendations based on thorough analysis.
- Maintain up-to-date knowledge of industry standards, regulatory changes, and certification processes.
- Collaborate with clients to guide them through the certification process, offering technical advice and ensuring a smooth experience.
Label Center Representative
Underwriter's Laboratories (Contract)
03.2023 - 10.2023
- Process and manage customer orders for UL certification labels, ensuring accuracy and compliance with regulatory standards and UL guidelines.
- Provide exceptional customer service by assisting clients with label inquiries, order placement, and troubleshooting issues related to label specifications.
- Verify that all label requests meet UL certification requirements, including proper usage of UL marks, product category codes, and serial numbers.
- Collaborate with internal teams, such as certification engineers and account managers, to resolve customer issues and ensure label accuracy.
- Maintain detailed records of label orders, customer communications, and approval processes to ensure traceability and compliance.
- Educate customers on the proper application and significance of UL labels, ensuring their understanding of regulatory compliance requirements.
Service Technician
Sysmex (Contract)
09.2022 - 02.2023
- Perform installation, maintenance, calibration, and repair of Sysmex hematology and clinical laboratory equipment at customer sites.
- Diagnose and troubleshoot equipment issues, providing effective solutions to minimize downtime and ensure continuous operation of diagnostic instruments.
- Conduct routine preventive maintenance on instruments to ensure optimal performance and compliance with manufacturer specifications.
- Provide on-site and remote technical support to clients, addressing urgent equipment concerns and resolving service requests promptly.
- Train laboratory personnel on the proper use, maintenance, and troubleshooting of Sysmex instruments, ensuring they are proficient in their operation.
- Document all service activities, including repairs, preventive maintenance, and customer interactions, in accordance with company policies and industry standards.
Patient Care Advocate
AllianceRx Walgreens Prime Specialty Pharmacy
10.2019 - 03.2021
- Serve as the primary point of contact for patients, providing compassionate and personalized support throughout their specialty pharmacy journey.
- Coordinate the timely delivery of specialty medications, ensuring that patients receive their prescriptions accurately and on schedule.
- Conduct comprehensive patient assessments to understand their medication needs, address concerns, and provide education on proper medication use and potential side effects.
- Collaborate with healthcare providers, insurance companies, and internal teams to resolve prescription issues, such as prior authorizations, insurance coverage, and medication refills.
Education
High School Diploma -
Mundelein High School
Mundelein, IL05-2017
Skills
- Diagnostic equipment servicing
- Data analysis
- Preventive and corrective maintenance
- Instrument calibration
- Technical documentation and reporting
- Standards compliance (ISO, IEC, UL)
- Root cause analysis
- Technical troubleshooting
- Laboratory support
- Effective communication
- Dispatch management
- Record keeping
- Call handling
- Time management
- Regulatory compliance
- Fleet management
Certification
Technical Support Fundamentals Coursera https://coursera.org/verify/LPTFJJYTHZC8 August 2018
Gained skills in Customer support, Linux, Binary Code, and basic Troubleshooting.
Software
Oracle, Salesforce, Microsoft 365
Timeline
Dispatcher
Pomps
09.2024 - Current
Certification Reviewer
Intertek (Contract)
10.2023 - 08.2024
Label Center Representative
Underwriter's Laboratories (Contract)
03.2023 - 10.2023
Service Technician
Sysmex (Contract)
09.2022 - 02.2023
Patient Care Advocate
AllianceRx Walgreens Prime Specialty Pharmacy
10.2019 - 03.2021
High School Diploma -
Mundelein High School