Briana Mitchell
West Valley City,UT
Summary
Senior quality assurance administrator with extensive experience in quality control and risk management. Proven ability to enhance service quality through meticulous attention to detail and effective communication. Demonstrated success in fostering team collaboration and driving process improvements.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Senior Quality Assurance Administrator
Wells Fargo
Salt Lake City, Utah
05.2013 - Current
- Monitored quality assurance processes, identifying gaps and assessing risks to improve compliance.
- Escalated scoring errors, ensuring timely resolutions aligned with company standards.
- Reviewed casework to identify scoring errors, ensuring compliance with company regulations.
- Guided team by answering questions and making final scoring decisions, influencing overall quality outcomes.
- Supported less experienced escalation team members in understanding complex procedures.
- Collaborated with diverse coworkers to achieve goals and resolve escalated issues.
- Interacted with staff to promote teamwork and departmental effectiveness.
- Promoted customer satisfaction by resolving problems with knowledgeable service.
Security
ANT Event Staffing
Salt Lake City, Utah
03.2025 - 02.2026
- Monitored crowd behavior to maintain safety and security during events.
- Conducted thorough security checks at entry points and restricted areas.
- Supervised entrance points to prevent entry of prohibited items and ensure compliance with security protocols.
- Maintained adherence to safety and quality standards to promote a secure environment.
- Managed traffic flow patterns both outside and inside the facility during high attendance periods.
- Communicated effectively with team members during high-pressure situations.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Addressed customer requests and answered questions to enhance overall satisfaction.
- Greeted guests upon arrival while ensuring they followed proper protocols for entry into the facility.
Bartending
Gateway Events
Salt Lake City, Utah
08.2017 - 11.2025
- Developed bartending skills by supporting bartender during high-volume shifts, enhancing service quality.
- Anticipated and addressed customer needs promptly, improving overall guest satisfaction.
- Stocked bar counter with essential supplies, ensuring readiness for fast-paced service.
- Enhanced service capabilities by learning roles in catering and private events.
- Completed day-to-day duties accurately and efficiently.
- Organized space, including gathering supplies, setting up equipment, and ensuring cleanliness of work area.
- Organized logistics for events, ensuring all materials were prepared on time.
- Collected feedback from participants to inform future programming decisions.
Server/Bartender
Main Street Grill
Magna, Utah
09.2017 - 06.2025
- Delivered exceptional service to high volume of daily customers, contributing to repeat business.
- Resolved guest complaints promptly to ensure satisfaction during their visit.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed cash handling and processed payments accurately at the end of service.
- Ensured cleanliness and organization of dining area and service stations to enhance guest experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Cyprus High Scool
01-2010
Skills
- Quality control processes
- Risk assessment and management
- Attention to detail
- Problem solving and critical thinking
- Incident response
- Security protocols and event monitoring
- Customer satisfaction and focus
- Effective communication skills
- Multitasking abilities
- Traffic flow management
- Beverage preparation and crowd management
Certification
Food Handlers Permit
Timeline
Security
ANT Event Staffing
03.2025 - 02.2026
Server/Bartender
Main Street Grill
09.2017 - 06.2025
Bartending
Gateway Events
08.2017 - 11.2025
Senior Quality Assurance Administrator
Wells Fargo
05.2013 - Current
High School Diploma -
Cyprus High Scool